8x8 Number Porting LOAs

Updated: 10/07/2024

Porting Documentation  

Porting a telephone number to 8x8 will always require a request to be sent to the current service provider for approval. This request can only be sent once the correct porting documentation has been provided to 8x8. Each country will require different paperwork to be completed; most will require a Letter of Authority or LOA, and some countries will require additional documentation.
If you are porting numbers to 8x8, find below the country in which you are porting to see the required documentation.
United States
What type of number(s) are you porting? Paperwork Required?
Local LOA Template - United States (Local)
Toll Free LOA Template - United States (Toll Free)
Canada
What type of number(s) are you porting? Paperwork Required?
Local LOA Template - Canada (Local)
Toll Free LOA Template - Canada (Toll Free)
United Kingdom
What type of number(s) are you porting? Paperwork Required?
All (Geographic/National/Toll Free) LOA Template - United Kingdom
Notes
Consider the below when completing your UK LOA to minimise delays:
  • A valid electronic/physical signature must be added to every page.
  • At least one main billing number (MBN) must be specified.
  • The 'Site Address to register' should match your existing carrier's records.
  • Sequential telephone numbers can be listed in range format: i.e., 02080123450 - 02080123453 rather than: 02080123450, 02080123451, 02080123452, 02080123453
  • Account Number is required if porting Non-Geographic (03, 08) numbers.
  • Enter signature date in UK format - DD/MM/YYYY.
Important: This UK documentation is only valid for telephone numbers in the mainland United Kingdom of Great Britain & Northern Ireland. (Telephone numbers in the Channel Islands are not portable to 8x8).

Global Numbers

Before submitting a port request via 8x8 Admin Console for numbers outside the US, Canada or the UK, you will first need to ensure you have a matching amount of existing telephone numbers for the relevant country on your 8x8 account.
If you need to acquire additional international numbers, raise a case with our technical support team.
Anguilla
What type of number(s) are you porting? Paperwork Required?
Toll Free LOA Template - International Toll Free Service
Antigua and Barbuda
What type of number(s) are you porting? Paperwork Required?
Toll Free LOA Template - International Toll Free Service
Australia
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Australia
Toll Free LOA Template - Australia
Austria
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Austria (Geo or TF)

LOA Guide - Austria (Geo or TF) (For reference only. Not to be completed)

Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Toll Free
LOA Guide - Austria (Geo or TF) (For reference only. Not to be completed)
National
LOA Guide - Austria (National) (For reference only. Not to be completed)
Barbados
What type of number(s) are you porting? Paperwork Required?
Toll Free LOA Template - International Toll Free Service
Belgium
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Belgium (Dutch)
OR
LOA Template - Belgium (French)
Toll Free LOA Template - Belgium (Dutch)
OR
LOA Template - Belgium (French)
National (078) LOA Template - Belgium (National)
Bermuda
What type of number(s) are you porting? Paperwork Required?
Toll Free LOA Template - International Toll Free Service
Boznia and Herzegovina
What type of number(s) are you porting? Paperwork Required?
Toll Free LOA Template - International Toll Free Service
Brazil
What type of number(s) are you porting? Paperwork Required?
Geographic
  • Name/Company Name
  • Contact Email
  • Contact Phone Number
  • CNPJ/TAX ID
  • Domestic Address
  • Latest Invoice from the current provider
Once this information is verified a Letter of Authority will be provided for signature.
Toll Free
  • Name/Company Name
  • Contact Email
  • Contact Phone Number
  • CNPJ/TAX ID
  • Domestic Address
  • Copy of latest invoice from current provider
Once this information is verified a Letter of Authority will be provided for signature.
Brunei
What type of number(s) are you porting? Paperwork Required?
Toll Free LOA Template - International Toll Free Service
Bulgaria
What type of number(s) are you porting? Paperwork Required?
Toll Free LOA Template - International Toll Free Service
Croatia
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Croatia (Voxbone)
LOA Guide - Croatia (Voxbone) (For reference only. Not to be completed)
Toll Free LOA Template - Croatia (Voxbone)
LOA Guide - Croatia (Voxbone) (For reference only. Not to be completed)
Cyprus
What type of number(s) are you porting? Paperwork Required?
Geographic
Toll Free
Czechia
What type of number(s) are you porting? Paperwork Required?
Geographic
Toll Free
Denmark
What type of number(s) are you porting? Paperwork Required?
Geographic
Toll Free
Dominican Republic
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Dominican Republic
Estonia
What type of number(s) are you porting? Paperwork Required?
Geographic
Toll Free
Finland
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Finland Geos (Orange)
Toll Free LOA Template - Finland NonGeo (Orange)
National
France
What type of number(s) are you porting? Paperwork Required?
Geographic (port) LOA Template - France Geo-Port (Orange) (Porting)
To be used if the existing French carrier is not Orange

LOA Guide - France Geo-Port (Orange) (For reference only. Not to be completed)
Geographic (migration) LOA Template - France Geo-Migration (Orange) (Migrating)
To be used if the existing French carrier is Orange
Toll Free LOA Template - France Toll Free (Orange)
Germany
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Germany Geos (Colt)
Both a signature & company stamp are required. If no company stamp is available, sign and add the name and job title of the signatory in the 'Unterschrift' section).

LOA Guide - Germany Geos (Colt) (For reference only. Not to be completed)

Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Toll Free LOA Template - Germany NonGeo (Colt)
Copy of Zuteilungbescheid (allocation letter from German regulator)

LOA Guide - Germany NonGeo (Colt) (For reference only. Not to be completed)

Note: A German toll free number can only be ported if you are the allocated owner of the number on the German regulator's records.

If the number is not allocated to you, liaise with your current provider, and the German regulator, to arrange for the number to be reallocated.
National LOA Template - Germany NonGeo (Colt)
LOA Guide - Germany NonGeo (Colt) (For reference only. Not to be completed)
Greece
What type of number(s) are you porting? Paperwork Required?
Geographic
  • LOA Template - Greece (Voxbone)
  • Copy of latest invoice from the current provider
  • Copy of legal representative's photo ID
  • Copy of Certificate of Incorporation / Company Registration Certificate
Toll Free
  • LOA Template - Greece (Voxbone)
  • Copy of latest invoice from the current provider
  • Copy of legal representative's photo ID
  • Copy of Certificate of Incorporation / Company Registration Certificate
Hong Kong
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Hong Kong
Toll Free LOA Template - Hong Kong TollFree (For porting from PCCW only)
Hungary
What type of number(s) are you porting? Paperwork Required?
Geographic
Toll Free
Ireland
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Ireland (Viatel)
Toll Free LOA Template - Ireland (Viatel)
Israel
What type of number(s) are you porting? Paperwork Required?
Geographic
  • LOA Template - Israel Geo (Voxbone)
  • Copy of latest invoice from the current provider
  • Copy of legal representative's photo ID
  • Subscriber Letter - Israel
  • VAT number
  • Proof of address (i.e., Business Registration, Residence Permit or Government Issued Documents within 12 months OR Utility Bill within 3 months OR active lease agreement.)
Toll Free LOA Template - Israel Toll Free (BICS)
National
Italy
What type of number(s) are you porting? Paperwork Required?
Geographic (+39 0) LOA Template - Italy Geo (Colt)

Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Toll Free (+39 8) LOA Template - Italy NonGeo (Orange)
Latvia
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Latvia (Voxbone)
Toll Free LOA Template - Latvia (Voxbone)
Lithuania
What type of number(s) are you porting? Paperwork Required?
Geographic
Toll Free
Luxembourg
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Luxembourg Geo (Orange)
Toll Free LOA Template - Luxembourg NonGeo (Orange)
Mexico
What type of number(s) are you porting? Paperwork Required?
Geographic
  • Copy of latest invoice from the current provider
  • Copy of legal representative's photo ID (If the representative is not Mexican, must be passport or a Mexican visa)
Plus, one of the following:
  • Copy of certificate of incorporation
  • Copy of the Legal Representative’s Power of Attorney   (which must include powers for acts of administration or domain)
Once this information is verified a Letter of Authority will be provided for signature.
Toll Free
  • Copy of latest invoice from the current provider
  • Copy of legal representative's photo ID (If the representative is not Mexican, must be passport or a Mexican visa)
Plus, one of the following:
  • Copy of certificate of incorporation
  • Copy of the Legal Representative’s Power of Attorney (which must include powers for acts of administration or domain)
Once this information is verified a Letter of Authority will be provided for signature.
Netherlands
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Netherlands (Colt) 

Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Toll Free
New Zealand
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - New Zealand (8x8)
Toll Free LOA Template - New Zealand (8x8)
Norway
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Norway Geo (Orange)
Toll Free LOA Template - Norway NonGeo (Orange)
Panama
What type of number(s) are you porting? Paperwork Required?
Geographic
  • Copy of latest invoice from the current provider
  • Copy of legal representative's photo ID
  • Proof of payment of the last invoice
  • Public Registry Certificate
Once this information is verified a Letter of Authority will be provided for signature.
Toll Free
  • Copy of latest invoice from the current provider
  • Copy of legal representative's photo ID
  • Proof of payment of the last invoice
  • Public Registry Certificate
Once this information is verified a Letter of Authority will be provided for signature.
Peru
What type of number(s) are you porting? Paperwork Required?
Geographic
  • LOA Template - Peru (Convergia)
  • Copy of latest invoice from the current provider
  • Copy of legal representative's photo ID
  • Validity of powers with issuance date of no more than 1 month
  • Legal proof of authorisation to sign the termination document
Toll Free
  • LOA Template - Peru (Convergia)
  • Copy of latest invoice from the current provider
  • Copy of legal representative's photo ID
  • Validity of powers with issuance date of no more than 1 month
  • Legal proof of authorisation to sign the termination document
Poland
What type of number(s) are you porting? Paperwork Required?
Geographic
Portugal
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Portugal (Orange)
Toll Free LOA Template - Portugal (Orange)
Puerto Rico
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Puerto Rico (Voxbone)
Toll Free LOA Template - Puerto Rico (Voxbone)
Romania
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Guide - Romania (Voxbone) (For reference only. Not to be completed)
Singapore
What type of number(s) are you porting? Paperwork Required?
Geographic
Slovakia
What type of number(s) are you porting? Paperwork Required?
Geographic
Toll Free
Slovenia
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Slovenia (Voxbone)

LOA Guide - Slovenia (Voxbone) (For reference only. Not to be completed)
Toll Free LOA Template - Slovenia (Voxbone)
LOA Guide - Slovenia (Voxbone) (For reference only. Not to be completed)
South Africa
What type of number(s) are you porting? Paperwork Required?
Geographic
  • LOA Template - South Africa (Telserv)
  • Copy of latest invoice from the current provider
  • Copy of legal representative's photo ID
  • Copy of business registration document
  • Proof of address (i.e., Utility Bill)
Spain
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Spain (Colt)
LOA Guide - Spain (Colt) (For reference only. Not to be completed)

Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Toll Free LOA Template - Spain (Colt)
LOA Guide - Spain (Colt) (For reference only. Not to be completed)
Sweden
What type of number(s) are you porting? Paperwork Required?
Geographic
Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Toll Free LOA Template - Sweden NonGeo (Orange)
Switzerland
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Switzerland Geo (Colt) French
OR
LOA Template - Switzerland Geo (Colt) German 
OR
LOA Template - Switzerland Geo (Colt) Italian

LOA Guide - Switzerland Geo (Colt) English (For reference only. Not to be completed)

Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Toll Free LOA Template - Switzerland NonGeo (Colt) French
OR
LOA Template - Switzerland NonGeo (Colt) German
OR
LOA Template - Switzerland NonGeo (Colt) Italian

Note: A Swiss toll free number can only be ported if you are the allocated owner of the number on the Swiss regulator's records. To check if the number is allocated to your business, use the regulator's online tool.

If the number is not allocated to you, liaise with your current provider, and the Swiss regulator, to arrange for the number to be reallocated.
Trinidad & Tobago
What type of number(s) are you porting? Paperwork Required?
Toll Free LOA Template - International Toll Free Service
Turkey
What type of number(s) are you porting? Paperwork Required?
Geographic LOA Template - Turkey (Voxbone)
LOA Guide - Turkey (Voxbone) (For reference only. Not to be completed)
  • Copy of the latest invoice from the current provider
  • Copy of legal representative's photo ID
  • Copy of Certificate of Incorporation / Company Registration Certificate
  • Copy of the registration at the tax office
Note: Due to domestic regulations, Geographic telephone numbers in this country must be registered to an address in the corresponding local area.
Additional fields such as MERSiS number, Mother's first name and Father's first name of the authorised company representative are also required. This must be provided for validation before activating the number.
Ukraine
What type of number(s) are you porting? Paperwork Required?
Toll Free LOA Template - International Toll Free Service
United Kingdom
What type of number(s) are you porting? Paperwork Required?
Geographic (01, 02) LOA Template - UK (8x8)
Toll Free (0800) LOA Template - UK (8x8)
National (03, 084, 087) LOA Template - UK (8x8)