To run call log reports in 8x8 Admin Console, click the arrow next to the User Profile icon in the top right corner of the page. Learn more.
Access to Analytics for 8x8 Work must be enabled by your system administrator through Admin Console. Learn more here.
The Q&As on call quality will provide in-depth insights and help you to interpret call quality reports in Analytics for 8x8 Work. Learn more here.
You must log in to 8x8 Work Analytics and click the Header Menu to schedule an email report. Learn the step-by-process here.
To schedule a call log report, log in to Admin Console and click the arrow next to User Profile. Learn more here.
There are many definitions for the elements of Call Detail Records in 8x8 Work Analytics. Learn each definition as per the column name here.
Log into Analytics for 8x8 Work and go to Employee Report to view the status and activity of your agents at any given time. Learn more from the guide here.
Show the number of menu selection options callers made inside the Auto Attendant menu using Auto Attendant path reporting.