Objective
Log in to Analytics for 8x8 Work to obtain analytics, not limited to:
- Access call logs through 8x8 Work
- Access call history for 8x8 Work extensions
- 8x8 Work user's activity
Applies To
- Analytics for 8x8 Work
- Admin Console
- User Permissions
Note: For reporting on calls made in 8x8 Contact Center, use the Contact Center Analytics.
Procedure
Note: Access to Analytics for 8x8 Work in the application panel must be enabled through Admin Console.
- Log in to the 8x8 Application Panel.
- Click Analytics for 8x8 Work.
Question: Is there a report I can run to identify the last sign-in time for my users?
Answer: No. That is not a feature 8x8 supports.
Question: Can the report be configured to provide the calculations for me?
Answer: No. 8x8 reports will provide you with the raw data. However, you can export the csv file and apply the formulas needed to show your metrics.
Question: Do you have a detailed report of permissions assigned to admin users in the 8x8 Admin Console?
Answer: No. At this time, 8x8 doesn't offer a permissions report.
Question: Is there a report that indicates which extensions have full voicemails or are nearly full?
Answer: No. However, when an extension's voicemail is 90% full, an email will be sent to notify the user. To avoid your voicemail from being full, users should periodically delete their voicemail messages.
Question: Is there a report that shows extensions enabled for MFA?
Answer: 8x8 doesn't provide a MFA enablement report.