8x8 Community
You can reset your Poly phone to its factory default settings by going to Administration Settings from the Home key. Learn more from the steps given here.
If your Poly phone's screen shows the 0x4020 error message, it indicates a problem with the time server programming. Learn the step-by-step process here.
If Bluetooth radio fails to enable on Poly VVX 600 after GTM configuration push, then restore the phone to factory settings. Learn full steps here.
You must edit the primary Settings in your Poly VVX 600 device to enable the Bluetooth function. Learn more here.
You can change your display name on your Poly VVX series IP phone with a few easy steps. Learn how to change your display name on your phone here.
You can manually check warning messages by pressing the button with a House symbol on your Poly phone. Learn more here.
There are a couple options to fix your phone when it displays the wrong time and date. You may have to reset your phone's password or IP address. Learn more here.
You can enable wireless connectivity for your USB-enabled VVX phone by using the Poly Wi-Fi wireless network adapter. Learn the step-by-step process here.
To export logs on a Poly phone, find the IP address of the phone, press the home button, then select settings. Learn full steps here.
Are you looking to find the IP address of your Poly phone? Get step-by-step instructions to find the IP address of your Poly phone here.
Upgrading your Poly phone’s firmware ensures a rewrite of any potentially corrupt firmware. Learn how to provision Poly phone to the Firmware Server here.
The "Line Unregistered" error means your phone cannot authenticate with the SIP proxy. Learn how to fix this error to activate or get service to your phone.
When your Poly phone is displaying network down, DHCP, initialization, or boot failures, check the connection on your cables. Fix your network or DHCP errors here.
Is your computer connected to a Poly phone via the PC port not receiving a connection? Learn what causes this issue and how to resolve it here.
When DHCP VLAN Discovery is set to Fixed, the phone will examine DHCP options 128,144, 157 and 191 for a valid DVD string. Learn more here.
If Poly SoundStation IP 5000, IP 6000, or IP 7000 conference phones won't power up, resolve the issue by plugging in the cables properly. Learn more here.
If your Poly phone is activated, but still displays an Inactive message on the phone, click settings in Menu and Update Configuration. Learn more here.
After booting your Poly device, you may see a login screen that prevents you from activating the device. Learn why this happens and how to resolve it here.
If your Poly phone screen displays BootROM, Could not contact boot server, will use existing configuration, or other errors, look here to resolve.
You must ensure that the extension Contact Directory Scope is set to PBX to receive a call even if the phone is busy. Learn more here.
When the Poly phone displays an incorrect date in the call logs, either delete the call log or upgrade to the latest firmware version. Learn more here.
A Poly phone will not accept the 8x8 provisioning for various causes, including an incomplete factory reset. Learn more about the causes and how to fix them.
If a Line Unregistered error displays on Poly phones, it could be due to Geo-Routing or TCP connection issues. Learn how to resolve the error here.
When your Poly phone shows the wrong extension name and number, restart the phone and update the configuration of the phone. Learn more here.
If your Polycom screen display is upside down, you can fix it by updating to the latest firmware version or with a manual factory reset. Learn more here.
Rebooting and resetting your phone restores the device to its default state and erases all personalized settings and configurations. Learn more here.
You can remove phone warnings on a Poly phone by navigating to the Diagnostics option in Settings menu. Learn more here.
Set a static IP on your Polycom phone via the phone's web GUI or via the phone itself to resolve connectivity errors. Learn more from the list of steps here.
If your time display on your Poly phone is incorrect by one hour, you must change the Daylight Saving Time Start Date. Learn more here.
Your Poly RealPresence Trio 8800 requires a Generic Base Profile to be set before it can be successfully activated. Learn more here.
Solve the Poly URL call is disabled error by confirming that all ports and cabling are functional. See if you can access your phone's web… Read more.
Are you unable to access the web GUI for Poly devices? Resolve the issue by enabling Web Server Configuration. Learn more about this issue here.
To enable Auto Answer on your Poly phone, navigate to Settings and select Auto Answer under Preferences. Learn more from the step-by-step guide here.
To configure or rearrange softkeys on Poly desk phones, obtain the phone's IP address, which will help access the device's web interface. Learn more here.
To connect a Poly headset to a Poly phone, configure the Headset Memory Mode setting and the Electronic Hookswitch (EHS) feature. Learn more here.
You can use the desk phone dial pad on Poly phones to enter alphanumeric information such as numbers, text, or characters. Learn more here.
To connect and pair your Poly RealPresence Trio 8800 and Trio Visual+ phone, connect the Logitech Webcam C930e to the Trio Visual+. Learn more here.
Poly Edge E400/E450 desk phones have a unique line key and screen configuration. This article shows the order in which line keys are configured.
If your calls go straight to voicemail when you dial extension phone numbers, you must check if the Do Not Disturb mode is switched on. Learn more here.
To connect Poly VVX Sidecar, connect the base stand to your Sidecar at the same angle as your phone’s stand. Learn more here.
Unable to power up your Poly phone? Poor internet connectivity, not using POEs or plugging into wrong ports could cause this. Learn how to resolve the issue.
Unable to activate Poly IP 5000, IP 6000, and IP 7000? Manually update the firmware and provision the phone. Learn more here.
You can initiate three types of call transfers, namely Warm Transfer, Blind Transfer or Transfer to the Voicemail using a Poly Handset. Learn more here.
To import 8x8 contacts to the Poly desk phone, press the Home button on your Poly device and go to Directories. Learn full steps here.
To forward calls on Poly VVX 500, enable local forwarding on the phone and then tap settings from the home view. Learn more here.
If you are assigning contacts to a favorites list on Poly VVX 300/310 phones for speed dial, press the up arrow hard key or Home. Learn full steps here.
If a Poly device is not provisioned correctly, it may display a SIP message. Learn how to resolve here.
If you are unable to activate your third-party Poly VVX phone, try changing the Base Profile to Generic. Learn more from the list of steps here.
To add contacts in Poly VVX 400/401/410/411/450 devices, press the Home button and then Directories. Learn more here.
When you connect Poly VVX 300 and VVX 400 phones to a gigabit network, it may display a "Line Unregistered" message. Learn how to resolve here.
Some Poly phones let you create a custom background image on your phone display. Learn how to set a custom background image here.
Getting an error "Failed to get boot parameters via DHCP" when setting up Poly SoundStation IP 6000? Set the Ethernet Link Rate on the switch port. Learn more.