Question

Applies To

• 8x8 Customers
• 8x8 University
• Training

Answer

• The left navigation bar highlights what's included. In this example, you'll find things like:
  • How to log in, forgot password instructions.
  • Call, Messaging, and Meeting features.
  • Standard settings, and more.
• Most topics include:
  • A sentence or two with basic instructions.
  • A 2-3 minute feature video, which makes them quick to binge-watch. 
  • An interactive demo for hands-on practice.
  • And downloadable material, like our 88 Second Guides (job aids). 
• These Quick Tutorial Pages are also great resources if you're doing UAT testing with a handful of pilot users.

• This solution offers a more in-depth training experience for on-demand viewers.
• Content is free and accessible 24/7 – which is often preferred if you’re juggling Agent availability (or anytime getting all users together at once might be a challenge).
• Users can log in to the eLearning LMS at any time.
  (using their 8x8 login credentials or by creating a preferred user/name and password).

• Online training is our favorite training method - as it gives us the chance to meet customers live and answer questions.
• Classes are available for both Admins and Users.
• With a recurring open-enrollment self-registration calendar. Users simply select the date and time that works best for them.
• This option drives faster user adoption (which means you’ll spend less time telling people to stop using old methods).
• These are also great for Train-the-Trainer sessions – where we teach your Trainers and arm them with our Training resources – so they can customize content to make it their own and host their own internal training as needed.
• Additionally, we can coordinate private training for just your employees – which gives you the flexibility to remove agenda topics that are unrelated to your environment. 
• Cost-wise, it’s become more cost-effective to schedule private training when you’re training in groups of 20 or more users (or 5 or more admins).

• In-person training offers a personal touch and a more memorable experience.
• We can structure the day to include any sessions your users need, including things like:
  • End-user training
  • Floor support for go-live dates
  • Demo booths
  • Drop-In Q&A
  • And more
• These are great for larger deployments and are most effective when planning 2-3 day engagements to reach your entire audience.