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The network utility tool simulates phone calls to data centers and gives specific measurements of network performance. Download the tool here.
WinMTR is a Windows clone of MTR, a Linux/Unix utility that combines Ping and Traceroute functions into an easy-to-use-function. Download WinMTR here.
Download the Outlook plugin for 8x8 Work and access productivity features such as ease of use, integration with 8x8 Video Meetings and more.
Install the Quality Management screen recorder.
To download call recordings in 8x8 Work for Desktop, navigate to Call Recordings and click More Options and select Download. Learn more here.
To download usage and service summary, log in to 8x8 Application Panel, then click on My 8x8. Learn more here.
Download and install the 8x8 Spaces application for your device.
8x8 Work for Outlook Click to Call plugin allows you to click phone numbers in Outlook to call your contacts using 8x8 Work Desktop. Learn more.
You can find the plug-in in the Freshworks Marketplace.
To create a user profile in the 8x8 Admin Console and assign extensions to users, navigate to the Users page and click Create User. Learn more here.
PingPlotter is a third-party application that gives you additional information on network connectivity. Read more for a step-by-step guide on how to use PingPlotter.
To generate a users report, click Users and navigate to the Generate button to download a CSV file. Learn more here.
You can download an official document that contains the references to the sub-processors used by 8x8. Learn more here.
You can manage Call Recordings by logging into 8x8 Admin Console. Learn how to Download Recordings or Delete Call Recordings from the steps listed here.
Windows 11 Update 24H2 feature pack causes call quality issues.
You can use a downloadable template as a guide for drafting your own Ownership Consent Form. Learn more here.
To configure a Cisco Meraki MX series router to work with 8x8 services, make sure your router is powered on and connected to your network. Learn full steps here.
8x8 Work Meetings add-in for Microsoft Office 365 is an integration to create virtual meetings directly from your Office 365 tools. Learn more here.
To process a Data Deletion request, send a completed Data Deletion Request Form to the Support team via your Support case. Download the form here.
Find out all the technical requirements for X Series, including network requirements, considerations, and recommendations.
To add individual contacts or a list of contacts to the directory, go to the User page and click Create user or Bulk Upload respectively. Learn more here.
Before activating the Network Utility Tool, first you need to obtain an activation key, then you need to disconnect any active VPN connection.
To fix Internal Conversion Error, ensure the attachment compatibility by checking 8x8 Internet fax supported file types. Learn more here.
Configuration Manager for Contact Center administrators can use any secure FTP client to download recorded calls of agents from the tenant. Learn more here.
Your voicemail cannot be configured in 8x8 Work Mobile app settings, you must change your settings through the audio menu. Learn more here.
This article shows how to factory reset and provision OBi300 and OBi508 ATA adapters to work with 8x8 service.
You can clear your browser caches and cookies by pressing the Ctrl+Shift+Del keys together. You must not uncheck Website Files. Learn more here.
This document outlines the network best practices and service requirements essential for successful 8x8 and Fuze implementations, ensuring optimal performance, reliability, and quality of service for Unified Communications (UC) services.
Streaming API is a set of functionalities to allow 8x8 Contact Center tenants to receive information about Agent status, Interaction updates, etc. Learn more.
To configure OneLogin SAML 2.0 SSO with Admin Console, you will need to add the 8x8 app, then configure your users SSO settings in Admin Console.
Open a program from an unidentified developer on the Mac operating system by modifying system preferences or security protocols. Learn more here.
If Internet Fax Fails to Send fax in 8x8 Work, check the limits and restrictions of the service. Learn more about the limitation and restrictions.
If you are trying to send a multi-page internet fax and not able to send a fax, check the restriction and limitations here. Learn more to resolve this issue.
Are you trying to install 8x8 Contact Center for Microsoft Dynamics? Ensure you have admin access to Microsoft Dynamics. Learn more here.
For quick testing with the audio issues, download WinMTR and for longer-term testing for intermittent issues, download PingPlotter. Learn more.
To install the 8x8 Work for Mobile app to make and receive phone calls, you will need your extension's 8x8 Work username and password. Learn more.
To set up cost centers for sites as an Editions or X Series account admin log into the 8x8 Application Panel and go to the Billing Tab. Learn more here.
To learn the answers to frequently asked questions about Microsoft Outlook and Skype for Business integration, click here for the FAQ list.
Are you unable to activate your Cisco 504G and 303 Phones? It could be due to the firmware being incompatible with the new Certificate. Learn more here.
There are three ways in which you can initiate a call from Microsoft Outlook using Outlook Click to Call Plugin. Learn how to use the plugin here.
Screen Recording services have the ability to capture agents' desktop screens. Click here to download the Screen Recorder Client for Mac and Windows.
To use the 8x8 Network Utility tool, obtain a Network Utility Key from our chatbot. Learn more about the requirements for using the tool here.
To configure Microsoft Azure SAML 2.0 SSO for Admin Console, begin by adding 8x8 8x8 Work from the gallery to your list of SaaS apps. Learn more.
Learn how to set up 8x8 Spaces for your organization.
In order to test or troubleshoot a hard fax connection using the Cisco Linksys SPA adapter, you must first obtain the adapter IP address. Learn more here.
Looking for information on typical LAN equipment? Contact an 8x8 technician for assistance to determine which equipment is right for your LAN. Learn more here.
MTR is a Linux or Unix utility that combines Ping and Traceroute functions into one easy-to-use program. Learn how to interpret here.
To see if your network is ready for 8x8 Work, check your equipment setup or run a bandwidth test using 8x8's Network Utility Tool. Learn more here.
See your billing statement by logging into the 8x8 Support Portal.
When offboarding users from Admin Console, figure out what happens to their voicemail, phone number and data before deactivating the account. Learn more here.
To whitelist Zero Touch Provisioning services for Obihai and Poly devices, begin by adding the PDMS, IPs, and Ports to the firewall whitelist. Learn more.
The "Line Unregistered" error means your phone cannot authenticate with the SIP proxy. Learn how to fix this error to activate or get service to your phone.
If your Poly phone screen displays BootROM, Could not contact boot server, will use existing configuration, or other errors, look here to resolve.
To configure a Netgate pfSense Firewall, navigate to pfSense IP address assigned to you and then login with default credentials. Learn more.
Your Fortinet Fortigate 60d Firewall provides top notch network security & advanced wireless connectivity. Learn how to configure your Fortigate 60d router.
If you get an error message that says that 8x8 Web Dialer is no longer supported on Safari, use Chrome and install 8x8 Web Dialer extension. Learn more.
You can pair Panasonic KX-TPA60 or KX-UDT131 handsets by confirming the display of the right Register Unit. Learn the step-by-process here.
To export logs on a Poly phone, find the IP address of the phone, press the home button, then select settings. Learn full steps here.
Find the list of Default Audio Files for Music on Hold, Call Queue and Ringing Audio here. Default audio files available for download here.
To set up Quality of Service (QoS) on an Asus RT series router, navigate to the router's IP address on the same network as the router. Learn more here.
The 8x8 Tenant Provisioning API is composed of a set of URLs for tenants to download information related to daily schedules or exceptions. Learn more here.
Network Utility Results have ten categories, such as DNS Testing, Ping Test, NAT, Outbound Connectivity, and others. Learn more here in detail.
To configure Okta SAML 2.0 SSO for 8x8 Admin Console, open the Okta Admin portal and select Applications. Learn more here.
Learn how to configure and set up the EdgeMarc 4550, 250W, and 200AE1 router.
8x8 Work for Web is a web browser version of 8x8 Work Desktop software. Learn more about when 8x8 Work for Web is recommended and how to use it.
A factory-installed device certificate is required to provision an AudioCodes ATA adapter or to recover it after a factory reset. Learn more here.
Users with a pending Chrome update who attempt to share screens in 8x8 Work for Web on Chrome on MacOS, see that their screen sharing breaks or stops working.
To change the preferred codec for extensions, go to the Voice Basic Settings and select your choice from the drop-down under Preferred Codec. Learn more here.
Some Poly phones let you create a custom background image on your phone display. Learn how to set a custom background image here.
You can reset your Poly phone to its factory default settings by going to Administration Settings from the Home key. Learn more from the steps given here.
You can review case status or see the case details once you have created one through the 8x8 Support portal. Learn more here.
8x8 Contact Center Click-To-Dial API is a HTTP API that allows logged-in agents to perform outbound calls by launching external URLs. Learn more here.
The Bria 5.0 softphone has been End-of-Life (EOL) since 2021 and is no longer supported (i.e., not certified for use with Windows 11 or macOSs 12 Monterey and above). The developers of Bria (Alianza, formerly Counter Path), have stopped selling licenses for Bria 5.0. Based on these facts, 8x8 is discontinued resale and support of Bria 5.0. The recommended alternative is 8x8 Work for Desktop.
The recommended minimum requirements to run 8x8 Spaces include TV, camera, etc. Find the full list of requirements to run 8x8 Spaces here.
Use a CSV file to bulk upload user information when a port has been submitted but not completed. This will allow you to set temporary numbers until the port completes.
Learn how to install and use all the features in 8x8 Work Meetings for Google Calendar plug-in from the detailed list of steps given here.
Rebooting and resetting your phone restores the device to its default state and erases all personalized settings and configurations. Learn more here.
Access survey results using the Post Call Survey report.
In order to ensure continuous improvement of 8x8's Work for Desktop application, older versions are retired as per EOL policy. Learn why it matters here.
You can move a conversation from a confusing email thread to the company-wide collaboration chat rooms through Team Messaging. Learn more here.
Find here the document that outlines the requirements for interoperability with the 8x8 SIP trunking interface and services. The document is available for download here.
If you do not have the Google Chrome browser installed on your Android device, you may see a blank screen that prevents you from logging in to 8x8 Work for Mobile. Learn how to resolve this issue here.
Learn how to prepare your network and agent workstations to operate with your 8x8 Quality Management and 8x8 Speech Analytics application from the guide here.
Web Callback API allows tenants to embed a button on their website that would allow visitors to request a call back from the application. Learn more here.
To provision a third-party phone for 8x8 service, begin by checking your device for a valid, factory-issued device certificate. Learn full steps here.
Learn more about requirements and limitations for 8x8 Work for Freshdesk, and view online help guides.
To set up the Tenfold Integration for 8x8, log into your Tenfold account and go to the Profile tab. Learn more here.
Before activating your analog fax, voice, or overhead paging device, ensure that the device is added to your account in Admin Console. See how you can activate your ATA device here.
Look here for information on how to set up and use your 8x8 Contact Center Global service, including user guides, reference manuals, and more.
Learn about Analytics for 8x8 Contact Center reports and how to read the various sections.
8x8 Contact Center has out of the box integrations with leading on-demand CRM services, such as Salesforce and Zendesk. Learn about these APIs here.
Port a large quantity of numbers to 8x8. This process requires the assistance of a porting coordinator to ensure a smooth transition of all numbers.
To configure a DLink DIR-655 router for use with VoIP services, navigate to the IP address: 192.168.0.1 and login with the default credentials. Learn more here.
Porting a telephone number to 8x8 will always require a request to be sent to the current service provider for approval. This request can only be sent once the correct porting documentation has been provided to 8x8. Each country will require different paperwork to be completed; most will require a Letter of Authority or LOA, and some countries will require additional documentation.