Symptom

Applies To

• 8x8 Work for Desktop
• Internet Fax

Resolution 

Note: Up to 3 faxes can be sent at a time and if any of those faxes does not finish within 60 minutes to make space for more faxes, the user can send up to 3 more faxes again irrespective of what happened to earlier 3 faxes in transit.

• Total fax size sent cannot be greater than 20 MB.
• Maximum of 5 files per fax.
• The maximum page count of fax attachments in fax email notifications is 200 pages.
• Internet fax notifications with attachments are only available with faxes up to 200 pages (inbound only).
• Any fax exceeding 20 pages can still be downloaded from 8x8 Work For Desktop.
• Must use 11 digits for sending outbound fax. If a Number is Incomplete error appears, ensure that the user is sending to a fax number using 11 digits (e.g., 1 + 10-digit number).
• Files sent cannot include any special characters or letters with accents. (Ex: ñ) 

Cause

• File attachment does not fall within internet fax limitations.
• The fax destination is unable to receive faxes.
• The fax server may be under high load.
• Possible incompatibility or issue with the receiving fax machine.