Objective
Raise a spoofing request for 8x8 Work in order to use a non-8x8 number for your external caller ID.
Applies To
- Spoofing
- 8x8 Work
Procedure
Non-8x8 telephone numbers need to be validated before they can be used as an external caller ID on your 8x8 account. To request this validation, and provide the necessary documentation, follow the steps outlined in this article. Once this process is fully complete, you will be able to use your non-8x8 numbers for outbound calls from 8x8 Work.
Important Notes
Important Notes
- If a port request is raised for a number which is already spoofed on your 8x8 account the number will need to be revalidated. Ensure to raise a new spoofing request, if you are raising a port request for a previously spoofed number.
- 8x8 Contact Center spoofing requires a different approval process. If you are looking to spoof a number in 8x8 Contact Center, create a case with 8x8 Technical Support.
Documentation
What paperwork do we need in order to approve your telephone numbers for spoofing?
- Outbound Caller ID Spoofing Authorisation Form.
- Most recent invoice from your current provider (dated within last 30 days and showing the relevant phone number).
If your current provider's invoice does not show the phone numbers, provide us the above documentation but also obtain the following:
- US and Canada - A Customer Service Record (CSR) from the current provider.
- UK and Other Global - An email from the current provider confirming ownership of the numbers. (This email must be recognisably from an address belonging to the current provider, and must state the numbers in question).
Incomplete documentation will cause a delay in processing your spoofing request, as we will only be able to proceed once the required paperwork is supplied.
Request Submission
Once the documentation has been gathered, you are ready to submit a spoofing request via the My 8x8 Support Portal. For more general information on how to manage support cases via the My 8x8 Support Portal, see View and Manage Cases in the 8x8 Support Portal. In order to raise a spoofing request, create a new case and complete the essential fields accordingly:
| Case Type | Select Porting Queries |
| Category | Select Spoofing |
| Severity Level | Select the appropriate option from the dropdown menu |
| Subject | Enter Spoofing Request or similar |
| Description | Let us know: - How many numbers need to be approved - Whether you will be porting the numbers to 8x8 |
| Timezone to Contact | Select the appropriate option from the dropdown menu |
| Attach a File | Attach the documentation outlined above. |
The fields not mentioned here can be filled at your own discretion.
Caller ID Setup
Once your non-8x8 telephone numbers have been approved for spoofing, you can then set up the external caller ID for the relevant users. Note: If your spoofing has been approved but you cannot see the numbers listed in the external caller ID dropdown list, you may need to Enable Shared Caller ID first on the relevant user or service.
Exceptions
- Spoofing is unavailable for:
- Toll Free numbers
- Wireless/Mobile numbers
- Fax services
- 8x8 Express accounts
- For Fuze customers transitioning to the 8x8 platform:
- If you wish to spoof your Fuze numbers on the 8x8 platform, the spoofing authorisation form is required, but no proof of ownership is needed.
FAQs
Q. How long will it take to verify my telephone number once I submit the request?
A. To learn more about our typical lead times, see Number Porting Typical Lead Times.
Q. 8x8 have verified my telephone number. Why can't I see it on my 8x8 Admin Console?
A. Display Only numbers will not appear on the Phone Numbers page in Admin Console. They will only be available to search, and select, in the dropdown field of the External Caller ID when editing a user via Admin Console.
Q. Can I set a Display Only number as my Main Line Number?
A. Spoofed numbers can only be set as external caller ID on a user by user basis. The Main Line Number for a site can only be set as an actual 8x8 telephone number.
Q. How do I change the Caller ID of my spoofed telephone number?
A. 8x8 has no control over the Caller ID of a spoofed number. We would recommend contacting the actual provider for the number for Caller ID queries.
Q. My number is accepted to port to 8x8. Do I still need to provide proof of ownership for spoofing?
A. Yes, we still require the same level of documentation and proof to be provided.