8x8 Community

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Add Lines, Buy Phones, or Upgrade Existing Services

Overview of Self-Service Ordering

8x8 users with Customer Community QTC Admin, Customer Community Ordering, Customer Community Billing and Ordering profiles can add new lines of service and equipment through their account management portal using their default payment method. X Series users with the above profiles can add up to twenty new lines of service and twenty pieces of equipment through their 8x8 Portal (My 8x8).

Applies To

Any of the below:
  • 8x8 X Series
...and both of the below:
  • US- and UK-based accounts (except wholesale and Public Sector (UK) customers)
  • Accounts paying by invoice, ACH, and credit card

Placing a Self-Service Order in the My 8x8 Portal

Note: The users with one of these three User Profiles- Customer Community QTC Admin, Customer Community Ordering, Customer Community Billing and Ordering can place an order on the portal. The accounts with payment type of Invoice, ACH, or Credit Card in the US and the UK can place the order. If a user doesn’t see My 8x8 or the Shop button, ensure the user has one of the above profiles.
If you still have trouble placing the order, contact your Sales representative for assistance.
Ordering phones? Since phones will be associated with your account before they are shipped, you can only order as many devices as lines of service available on your account. If you need to order additional phones or need assistance, contact your 8x8 Sales representative.
  1. Log in to the 8x8 Application Panel.
  2. Click My 8x8.
  3. Go to My 8x8 & Click Shop.
  4.  From the Product Catalog, select the line of service or device(s) you would like to purchase.
  5. Click Add to Cart.
  6. Click the Cart.
  7. Click Checkout.
  8. Select your preferred shipping method (if ordering devices).
  9. Click Calculate Shipping and Taxes.
  10. Click Continue.
  11. Review the Terms and Conditions, then check the box to Agree & Buy.
  12. Select Agree & Buy. You will receive a confirmation message with an order number.
Note: If you see an error message that reads, “Self Service functionality is currently not available for your account,” this indicates that the Self-Service portal is not enabled for your account. Contact your Account Manager.