Objective
Contact 8x8 Billing for any payment inquiries for Invoice or ACH customers.
Applies To
- 8x8 Invoice or ACH customers
- Payment Inquiries
Procedure
In most cases, billing questions can be quickly addressed by the following articles.
- Checking Billing Statements in the 8x8 Support Portal
- How do I pay my 8x8 bill?
- Update Your Payment Method in the 8x8 Support Portal
- Supplier Form Details for USD CAD AUD NZD
If you have a question regarding the status of a payment, create a case for the Billing team.
- Log into your 8x8 Application Panel.
- Click My 8x8.
- Click Support.
- Click Create New Case, on the right-hand side of the page (just above where your cases are listed).
- In the form, enter the following:
- Case Type of Billing
- Category of Payment Inquiry
- Complete the remaining fields on the form
- Click Submit Case.
You will be provided with a Case ID, and 8x8 Support will reach out for more information, if necessary.
At any time while the case is open, you may view your cases and add additional information. Note: If you are experiencing multiple issues, create a separate case for each issue.