8x8 Community
You can cancel 8x8 services at any time by calling 8x8 Support. 30 days advance notice is required for cancellation of services. Learn more here.
You may have to pay a fee for canceling your account, particularly if your agreed-upon contract term has not yet completed. Learn more here.
You can pay your monthly bill, which is due on the second of every month, through a credit card, a bank account debit, or a cheque. Learn more here.
This article gives the most common details requested on the Supplier Forms asked by new customers in order to set up 8x8 in their accounting systems.
Understanding the most common details requested on Supplier Forms by new customers in order to set up 8x8 in their accounting systems.
To download usage and service summary, log in to 8x8 Application Panel, then click on My 8x8. Learn more here.
8x8 invoice includes the state, local, and other taxes that are imposed by the state or the provincial, local, and municipal governments. Learn more here.
To see charges to specific extensions, log in to the My 8x8 portal, select Billing, then View Statements. Learn more here.
8x8 users can view their billing online in the Support Portal. To update the credit card, click My 8x8 in the Application panel. Learn more.
The regulatory cost recovery fee is charged to recover some of the regulatory compliance costs. Learn how it's charged here.
This article shows the process on how to create a billing case in the Admin Console
Find your order status, shipping status, tracking IDs, and order invoices within the 8x8 Support Portal.
If you're unable to get access to the Billing Statement, review these options for assistance.
To reactivate suspended services, you will need to update your account information with a valid credit card number. Learn more.
The monthly minute usage is calculated based on the total number of minutes used across all Contact Center seats. Learn more here.
To set up cost centers for sites as an Editions or X Series account admin log into the 8x8 Application Panel and go to the Billing Tab. Learn more here.
See your billing statement by logging into the 8x8 Support Portal.
8x8 uses a third-party vendor for credit card capture to keep cloud payments secure.
Unable to access Billing tabs to view billing statements or update payment method? Create a case with 8x8 Technical support. Learn more here.
You can update billing information in the Support Portal by registering a new credit card with the updated information. Learn more here.
You can use a downloadable template as a guide for drafting your own Ownership Consent Form. Learn more here.
Account suspended due to late payment? Log in to the My 8x8 Support portal to make a payment. Learn more here.
Enhanced 911 service enables a telephone dialing 911 to transmit the caller's address to emergency responders. Learn more about E911 service fees and taxes here.
Many international destinations, such as Puerto Rico, Guam, and Jamaica, use country code 1—the same country code for the United States. Learn more here.
Upgrading Billing Frequency from Annual to Monthly
A guide to how long it will take to process a refund or credit.
This process covers the steps needed to contact our teams for any payment inquiries for our Invoice or ACH customers.
You need to contact 8x8 Support to confirm or change the billing telephone number for your 8x8 Contact Center account.
This article explains the basics behind your 8x8 statement
The Universal Service Surcharge is a tax imposed to support the Federal Universal Service Fund, established by the U.S. gov. Learn more here.
Learn more about different ways refunds and credits can be given.
The 8x8 Billing team can help you with questions about your contract.
Invoices are automatically emailed. To request an additional copy, create a case with 8x8 Billing.
What are Usage Bundles? Learn what they are and how to understand your billing statement.