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Pay a Past Due Payment if Your Account Is Suspended

Objective

Pay a past due payment for an account. Accounts that are past due will have an additional $10 charge added on the 15th of the month. 

Applies To

  • Billing
  • Fees

Procedure

My 8x8 / Admin Console Admins

  1. Log in to the My 8x8 Support Portal.
  2. You will see a message that says your details are out of date. Click Update.
  3. Click Add Payment Method > Add Credit Card.
  4. A pop-up stating they will be re-directed to a new page will appear. (Pop-up blockers must be turned off.)
  5. After the new card is selected, click Pay Now.
Note: If an ACH (Automatic Clearing House) checking account debit payment is pending, the system will not permit another payment until the first transaction is complete. Any past due must be paid via credit card.