Symptom
Callers to an extension cannot leave a voicemail message.
Applies To
- IP Phones
- Inbound Calls
- Voicemail
Resolution
Turn off Announce Only mode.
- From the phone, access voicemail options.
- From your own extension, dial 555.
- From another in-network extension, dial 500.
- From an outside number, dial your own phone number. During the greeting, press #.
- Press 6 to toggle Announce Only Mode off or on (listen to audio prompt for confirmation).
- Press 9 or hang up.
Cause
Announce Only Mode is turned on.