8x8 Community
Outbound caller ID can be configured in Admin Console by an admin. Learn more here about how caller ID works.
Your phone’s firmware will determine its default administrator password and the ability to utilize certain features. Learn how to check the phone's firmware here.
Recommended firmware versions for phones, ATA adapters, and other compatible devices.
There are several ways to view missed calls, depending on if you have a Cisco, Yealink, or Poly desktop phone. Learn how to view missed calls here.
You can access your voicemail from your own extension or another in-network extension. Learn about accessing your voicemail, recording a greeting, and more here.
Adding in a third party to an active two-way call is as simple as a couple of button presses. Find your phone model here to learn how to three-way call.
Phone doesn't ring or display that a call is coming in when receiving inbound calls? Disable Do Not Disturb and SIP ALG on the network to resolve the issue.
When you make outbound calls, Anonymous name displayed on the recipient's phone, then press the Menu button, Select User Preferences. Learn more here.
Adjusting local SIP ports is done when disabling Strict Register on a Fortigate router to fix NAT configuration issues. Read more on adjusting local SIP ports.
Dialpad key shortcuts or star codes are shortcuts on the desk phone or in 8x8 Work, used to perform various actions. Learn how to use the shortcuts here.
When you are on a call, you can either transfer to the extension 460 or use Call Park soft key to enable the call parking function. Learn more here.
To log in and log out of a Hot Desk host, dial *43 from a Hot Desk host, enter your extension number and your voicemail password. Learn more from the steps here.
The date and time displayed on the desk phone will flash if the SNTP time server address isn't set right or DNS settings aren't configured properly. Learn more.
8x8 Work lets you flip calls, or move your conversation to your desk phone or 8x8 Work for Desktop application. Learn how to call flip here.
You will need to use a Power over Ethernet (PoE) Injector as an adaptor between the phone (or wireless base unit) and the router. Learn more here.
Poly, Cisco, Panasonic, Yealink, Obihai, etc., have certain models of handsets that are compatible with Admin Console.
To provision a third-party phone for 8x8 service, begin by checking your device for a valid, factory-issued device certificate. Learn full steps here.
A device certificate is a unique identifier used to authenticate phones and other devices. It's crucial for security against IP attacks. Learn more here.
Get a comprehensive list of country, country codes, exit codes, and trunk fix to place an International Calls. Learn more here.
If the Announce Only Mode has been turned on, callers will not be able to leave voicemail messages. Learn how to resolve here.
To set announce-only mode from your phone, access the voicemail system from the extension and follow the steps. Learn more.