Objective
Access your Voicemail from a desk phone.
Applies To
- Voicemail
- Desk Phones
- 8x8 Work Desktop
- 8x8 Work Moble
Procedure
Did you know that you can easily access voicemail with the 8x8 Work for Mobile app for iOS and Android?
8x8 Voicemail services allow you to keep your business running smoothly when you are unable to answer a call. This article covers the available features of 8x8 Voicemail and how to use them.
Accessing Voicemail from Your Phone
- From your own extension: Dial 555.
- From another in-network extension: Dial 500.
- To return to the main menu at any time, press *.
Note: Access to voicemail from an outside (non-8x8) line is restricted for your security. A workaround to allow this is to create an Auto Attendant for your own number or another number in your system with an option that points to extension 500.
Managing Messages (New, Old, and Group Messages)
- To listen to messages, at the main menu, press 1.
- To save a message, during or after review, press 2.
- To delete a message, during or after review, press 3.
Recording or Changing Greeting
- To access greeting options, at the main menu, press 2.
- Review, Record, and Delete greeting options include: first and last name, internal, external, lunchtime, after hours, meeting, weekend, and vacation.
Changing User Preference
- To change user preferences, at the main menu, press 3.
- User preference options include: password, call waiting, busy handling, no answer handling, Internet outage routing, and email notification.
Call Forwarding
- To access call forwarding rules, at the main menu, press 4.
- You can listen to, set, and delete forwarding rules.
Set Specific Greeting
- To set a specific greeting, at the main menu, press 5.
- Set any greeting you have recorded as the current greeting.
To enable or disable the announcement-only mode
- At the main menu, press 6.
Forward Existing User's Voicemail to Me
- Forwarding existing voicemails to another user is not a feature.
- To access this user's voicemail, your Admin must permit you to access that extension's voicemails by giving you the extension's password.