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Set Up a Click2Dial Phone Directory in 8x8 Contact Center FAQ

Objective

Setting up a click-to-dial phone directory in 8x8 Contact Center FAQ.

Applies To

  • 8x8 Contact Center
  • FAQ
  • Click2Dial
  • Phone Directory

Procedure

  1. Open FAQ.
  2. Click Add New Category. 
  3. Enter the Category name and click OK. For example, "Support Phone Directory" (mark This Category is Private if for internal use only).
  4. Click the Category name you created.
  5. On the right, click Add New FAQ.
  6. In the Question box enter the name of the Directory. For example, Support Click2Dial.
  7. In the Answer box, enter the contact name with the phone number in "ctd" tags.
  8. For example: Support: {ctd}202-555-1031{/ctd}
    • Continue adding contacts until your list is complete.
      EditFAQ.jpg
  9. Click Save to complete the directory.

Testing

Click the phone number link of the contact you want to call from.
FAQ.JPG
You can set up a Click-To-Dial phone directory in 8x8 Contact Center FAQ by first adding a new category.