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If an Agent sees lost connection alert in 8x8 Agent Workspace, then check the ISP or network connection. Learn more here.
Transaction IDs are used to track details pertaining to a transaction within the 8x8 Contact Center platform. Learn how to find them in 8x8 Contact Center here.
To force log out an agent, log in to 8x8 Agent Workspace as a supervisor agent and select Menu, then Monitoring. Learn full steps here.
Are you getting the message, 'Maximum concurrent logins reached' while trying to log into 8x8 Agent Workspace? Learn how to resolve the issue here.
To make outbound calls manually, agent should select Work Offline Status, then select the Phone icon. Learn more here.
When 8x8 Contact Center agents receive a flashing indicator about inbound calls, the agent status may go offline. Learn how to resolve this issue here.
If the agent’s workspace displays the Start button but does not ring the agent's workplace phone, you must a case with 8x8 Technical Support. Learn more here.