Objective
Create or change outgoing voicemail messages for individual extensions or for a Ring Group (multiple extensions).
Applies To
- Voicemail
- Extensions
- Ring Groups
Procedure
Individual Extensions
Note: Your voicemail cannot be configured in the settings of 8x8’s 8x8 Work for Mobile. You may use the app to call in to your voicemail from your extension, then change your settings using the audio menu as described below.
- Access the voicemail system:
- From your own extension: Dial 555 and enter your voicemail password, followed by the # key.
- From another extension in your system: Dial 500, enter your extension number, then enter your voicemail password, followed by the # key.
- Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step.
- From the Main Menu, do any of the following and follow the subsequent audio prompts:
- Press 2 to change your greeting. Options include using just your first and last name; setting distinct internal (on-network) and external (off-network) greetings, and changing greetings to be used at certain times or occasions.
- Press 3 to change user preference options. Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.
- Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
- Press 5 to set a specific greeting for business hours, after business hours, lunchtime, meeting, weekend, and vacation.
- Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
- Press 9 to exit voicemail.
To configure your voicemail's other settings, see Set Up Voicemail Options in 8x8 Admin Console .
Ring Groups
Note: Ring Group voicemail cannot be configured in the settings of 8x8’s 8x8 Work for Mobile You may use the app to call in to your voicemail from your extension, then change your settings using the audio menu as described below.
- Dial 500, enter the Ring Group extension number, then enter the Ring Group voicemail password, followed by the # key.
- Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step.
- From the Main Menu, do any of the following and follow the subsequent audio prompts:
- Press 2 to change your greeting. Options include using just your first and last name; setting distinct internal (on-network) and external (off-network) greetings, and changing greetings to be used at certain times or occasions.
- Press 3 to change user preference options. Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.
- Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
- Press 5 to set a specific greeting for business hours, after business hours, lunchtime, meeting, weekend, and vacation.
- Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
- Press 9 to exit voicemail.
To configure your voicemail's other settings, see Set Up Ring Group Voicemail in 8x8 Admin Console.
For a downloadable Quick Reference Guide to the voicemail phone menu, see the Voicemail Quick Reference Guide.
Additional Information
Changes can be made to voicemail settings on the phone through the voicemail options audio menu only after the initial voicemail password has been set up in Admin Console, 8x8 Work for Desktop, and 8x8 Work for Web. Note: There is no default voicemail password. If you have forgotten your password, you can reconfigure it in 8x8 Work for Desktop.