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Your calls directly going to voicemail may be because of a Do Not Disturb setting or a call forwarding rule. Learn how to fix this here.
To view, change, or reset your voicemail password, go to Admin Console, Work for Desktop, or Work for Web, or use your mobile or desk phone. Learn about your voicemail password here.
You can configure your voicemail settings in Admin Console as an admin and via your phone as an end-user. Learn more from the steps listed here.
Your voicemail cannot be configured in 8x8 Work Mobile app settings, you must change your settings through the audio menu. Learn more here.
To set up voicemail in 8x8 Admin Console, after setting up the initial voicemail password, navigate to Voicemail settings to make changes. Learn more here.
This feature must be enabled by 8x8 Support. Access your 8x8 voicemail from an external line by dialing your 8x8 phone number and by pressing # during the greeting. Find the full list of steps here.
The default voicemail inbox limit is 40 messages. It can be increased to a maximum of 80 stored messages or decreased to 20 stored messages. Learn more here.
To setup auto delete voicemail on an extension, go to the user section and locate the user in Admin Console. Learn full steps here.