SMS Feature Unavailable in 8x8 Admin Console for a Temporary Phone Number

Updated: 06/04/2024

Symptom

SMS doesn't work when I have a temporary local phone number or when my phone number is pending port process.

Applies To

  • SMS
  • Admin Console

Answer

When a temporary number is assigned to a user license (X2 and above), the SMS feature is not provisioned for that user until the port-in process has completed.
Once the port-in process is completed, SMS will work with the new port-in number.

Additional Information