Create a Case with 8x8 Billing Support

Objective

Applies To

• Billing
• Support

Procedure

1. Log in to your 8x8 Application Panel.
2. Select My 8x8.
3. Select Support.
4. Select Create New Case.
5. Under Choose a Case Type, select Billing.
6. Select the relevant category for your issue.
7. The subject should be a one-line overview of the issue, with the description of the case being as detailed as needed. If other cases were involved, add them to the description.  
8. Enter how we can contact you and the best time and time zone. 
9. If you have any relevant documentation (e.g., a disputed invoice or a line item you're not sure about), attach it to your files.
10. Once you're done, select Submit Case. You will receive an email with an acknowledgement and case number, and your billing agent will respond within 1-2 business days.