Objective
Create a billing case.
Applies To
- Billing
- Support
Procedure
For immediate help, try our Billing chat! You can chat with support anywhere you see this icon:
- Log in to your 8x8 Application Panel.
- Select My 8x8.
- Select Support.
- Select Create New Case.
- Under Choose a Case Type, select Billing.
- Select the relevant category for your issue.
- The subject should be a one line overview of the issue with the description of the case being as detailed as needed. If other cases were involved, add them to the description.
- Enter how we can contact you and the best time and time zone.
- If you have any relevant documentation (e.g., a disputed invoice or a line item you're not sure about), add them by attaching your files.
- Once you're done, select Submit Case, You will get an email with an acknowledgement and case number, and your billing agent will be responding back to you within 1-2 business days.