Overview
The 8x8 for Microsoft Teams app is an optional, supplemental Teams application that allows users to easily access 8x8 user settings and features from within Microsoft Teams.
The application must be installed into the Microsoft Teams environment and enabled for users by the company IT admin.
Features
With the 8x8 Teams app, you can:
- Initiate calls directly from Contacts or Voicemails in the 8x8 Teams app. Depending on your setup and licenses, the call is initiated:
- As a PSTN call initiated from within the 8x8 Teams app and launched into the 8x8 Work client (if installed) or web experience. Only available for users without a Teams Phone license with Presence Sync enabled and 8x8 Work running alongside Teams.
- As a native Teams call through Direct Routing as a Service also known as 8x8 Voice for Microsoft Teams for users with a Teams Phone license.
- Automatically authenticate in the 8x8 Teams app (version 4.0 and newer).
- Log in and log out of call queues and handle calls directed to the queues
- Navigate to the analytics of a selected call queue to detect any performance issues
- Set up your 8x8 voicemail preferences
- Set up External call ID settings
- Define call forwarding preferences for your extension
- Select the default music-on-hold or add a custom recording
- Send and receive faxes
- Send and receive SMS/MMS messages (Limited to the United States and Canada)
- Filter, listen or see transcription of personal voicemails. (Note: Transcription of group voicemails is currently not supported.)
- Supports integrated management of Contacts, enabling users to create, modify, and remove personal contacts. Access must be enabled in 8x8 Admin Console.
Applies To
- 8x8 Voice for Microsoft Teams
- Microsoft Teams
- 8x8 Work
Requirements
- 8x8 X Series License
- 8x8 Voice for Microsoft Teams license
- Microsoft Azure AD for user Single Sign-On (SSO) is required for users to sign into the Microsoft Teams app (Learn more)