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Create a Case with 8x8 Billing Support

Updated: 03/19/2025

Objective

Create a case for 8x8 Billing Support.

Applies To

  • Billing
  • Support

Procedure

For immediate help, try our Billing chat! To engage the chatbot, click the chatbot icon in the lower right corner of this site.
  1. Log in to your 8x8 Application Panel.
  2. Select My 8x8.
  3. Select Support.
  4. Select Create New Case.
  5. Under Choose a Case Type, select Billing.
  6. Select the relevant category for your issue.
  7. The subject should be a one line overview of the issue with the description of the case being as detailed as needed. If other cases were involved, add them to the description.  
  8. Enter how we can contact you and the best time and time zone. 
  9. If you have any relevant documentation (e.g., a disputed invoice or a line item you're not sure about), add them by attaching your files.
  10. Once you're done, select Submit Case, You will get an email with an acknowledgement and case number, and your billing agent will be responding back to you within 1-2 business days.