Objective
Create a case for 8x8 Billing Support.
Applies To
- Billing
- Support
Procedure
1. Log in to your 8x8 Application Panel.
2. Select My 8x8.
3. Select Support.
4. Our 8x8 ChatBot "Otto" will appear. Here, you can interact with the ChatBot for any billing-related questions or create a billing case.
5. You may also proceed to the Billing Support tab, where you can initiate the billing case creation process.
6. Upon accessing the primary dashboard, navigate to the Billing Support Center dropdown menu.
7. To initiate the creation of a billing case, select "chatBOT/My Support Portal" from the dropdown menu that appears.
8. Select "Billing" in the case type section.
9. After selecting the case category, you will need to choose the appropriate billing-related case type from the available options: General Inquiry, Contract/Term Inquiry, Account Information Change.
10. Select Moderate Business Impact for the priority level.
11. Select the preferred contact method for follow-up, either Email or Phone.
12. Please complete the fields for Subject, Description, and Timezone in order to provide a succinct summary of the issue you are reporting.
13. Click the "Submit Case" button to finalize and send your billing support request for processing.
14. After your case has been created, you can track your billing case in the Help tab on the Support portal.
Don't Have Access to the Billing Tab?
If you don't see the Billing tab, then you don't have the right level of access. Have your system administrator follow these instructions: Unable to Access Billing Tab
Do you have a specific invoice # to Dispute?
See How to Open an Invoice Dispute Case in our Billing Portal to submit and easily view all dispute cases.