8x8 Community
To create a Barge-Monitor-Whisper group in Admin Console, click + Create BMW Group and go to Group Admins. Learn more from the steps listed here.
Find the list of Default Audio Files for Music on Hold, Call Queue and Ringing Audio here. Default audio files available for download here.
Call Queue group voicemail options can be accessed by dialing in from within your 8x8 phone network and entering the Call Queue's voicemail password. Learn more.
To view a Call Queue, log in to Admin Console and click Call Queues to be taken to the Call Queues menu. Learn more here.
To answer a call for a group member, any other group member can answer a Group Call Pickup by dialing *66 + Pickup Group extension number. Learn more here.
To configure Group Call Pick up in Admin Console, navigate to Group Call Pickups and then click Create Group Call Pickup. Learn more here.
If you get the error "This extension is not allowed to use group call pickup.", add the missing extensions to the Group Call Pickup extensions list. Learn more.
Do you need to know how 8x8 Hot Desk works, which password is used to log in and out of Hot Desk or other questions about Hot Desk? Read the Hot Desk FAQs here.
To create a Paging Group in Admin Console, navigate to Paging and select '+ Create Paging Group', on the top right of the page. Learn more here.
Power Keys allows you to handle multiple calls at the same time and monitor other users' availability. Learn how to configure Power Keys from the guide here.
To set up Ring Groups in 8x8 Admin Console, log in, then go to Create Ring Group option. Find the full list of steps here.
To change a Ring Group's Inbound Caller ID in Admin Console, go to Ring Groups and select an option from the Ring Group Caller ID drop-down. Learn more.