8x8 Community
You can manage Call Recordings by logging into 8x8 Admin Console. Learn how to Download Recordings or Delete Call Recordings from the steps listed here.
To download call recordings in 8x8 Work for Desktop, navigate to Call Recordings and click More Options and select Download. Learn more here.
Admin Console is the tool through which you set up your 8x8 Work phone system. Learn how to log into Admin Console here.
To set up extension-to-extension dialing in Admin Console, navigate to the List of PBXs at the bottom of the page and click Edit. Learn more here.
If your 8x8 service includes international dialing, create a case with 8x8 Technical Support to request enablement of international call forwarding. Requests will be reviewed and processed on an individual basis.
You can activate your desk phone in 8x8 Admin Console by plugging it to an Ethernet connection and following the onscreen prompts. Learn more here.
Need the administrator password for your desk phone or adapter? Learn more about default passwords or how to find the activation code in Admin Console.
To find the administrator password for your phone or adapter in Admin Console, go to Device Admin Password under View Device Report. Learn more here.
If you hear the message "The Activation Server is Busy" when trying to activate your desk phone, restart the activation process to fix the issue. Learn more.
Having issues with a number you have ported in to 8x8? Read more to resolve this issue.
To check the status of a number transfer in Admin Console, navigate to Porting Status in the Filters menu. Learn more here.
To swap phone numbers between users or between services, click the X that corresponds with the number you would like to move. Learn more from the steps here.
To assign and unassign numbers in Contact Center, log in to Configuration Manager as an administrator and navigate to Channels. Learn more here.
Unable to assign a number to a user or service in Admin Console? Check the number status of the Assigned To column to resolve the issue. Learn more here.
To use a phone number as the Caller ID, navigate to Use as shared caller ID from Admin Console and enter the phone number. Learn more here.
Blocking outbound calls from certain prefixes requires Professional Services engagement. Create a case with 8x8 Support for assistance.
To assign a user’s license, navigate to Services and Permissions and use the drop down to select the desired license. Learn how to change or remove a license here.
To block calls from certain numbers for an extension, expand the Call forwarding rules section and disable forwarding. Learn more here.
To create a user profile in the 8x8 Admin Console and assign extensions to users, navigate to the Users page and click Create User. Learn more here.
All the phones must belong to be supported models on the compatible firmware. They must also have valid factory-installed device certificates. Learn more here.
To set up Outbound Caller ID in 8x8 Admin Console, you need to log in as an administrator and navigate to the Caller ID section. Learn more here.
To enable international dialing for a user, log into Admin Console and scroll down to External calling permission. Learn more from the steps listed here.
To assign user services and extensions to an individual profile in 8x8 Admin Console, select a service license for the user. Learn more here.
Unable to log in to Admin Console from the Application Panel? Clear cache, cookies, and temporary data from your system. Learn more here.
To add individual contacts or a list of contacts to the directory, go to the User page and click Create user or Bulk Upload respectively. Learn more here.
Hold music can only be set at an individual level for users and services. To do this, navigate to Music-on-hold settings and click Change File. Learn more here.
To delete a Users profile and ID, log in to Admin Console, go to Users, click on Edit, select Delete and click Continue. Learn more from the steps here.
Rather than change the primary admin info, it is advisable to simply add a new admin user by going to Company Settings, then the Admins page. Learn more.
You can resend a Welcome Email to Admin Console users by clicking the More Options tab to the right of the user. Learn the step-by-step process here.
You can disable IM or SMS messaging functionality for users by creating new profile policies. Learn the step-by-step process here.
When offboarding users from Admin Console, figure out what happens to their voicemail, phone number and data before deactivating the account. Learn more here.
To enable or disable outbound calling for an extension, go to Outbound Calling Plan Defaults and select the desired Outbound Calling Plan. Learn more here.
The account administrator controls your 8x8 system via Admin Console, sets up the system, and can also configure settings. Learn more here.
Learn more about Account Settings and User Settings for migrated services from the Admin Console Administrator Guide for Migrated Services here.
Managing Admin Console users includes Onboarding and Offboarding, Configuring Voicemail, etc. Learn how to manage the basics for users here.
To generate a users report, click Users and navigate to the Generate button to download a CSV file. Learn more here.
To block anonymous calls for an extension in Admin Console, go to Users, click on Add new rule and select Anonymous callers. Learn more here.
To edit users in bulk, use the Admin Console bulk edit tool. Navigate to Bulk Edit under Users to make the edits for selected users. Learn more here.
To set the voicemail greeting, log into Admin Console and go to External Voicemail Greeting. Learn more from the steps here.
To prevent calls from routing to voicemail in Admin Console, go to Call Forwarding Rules to enter a number associated with an extension. Learn more here.
If voicemail notifications aren't reaching your email address, set the correct email address at the correct location under your user profile. Learn more here.
You can create or edit voicemail passwords in Admin Console by first creating a user profile. Learn more here.
To manage voicemail notifications when phones aren't ringing due to outage, enable forwarding for When Internet Connection is Down option. Learn more here.