8x8 Community
Speaker and microphone problems can occur with 8x8 Work for Desktop while communicating or listening to voicemails. Learn how to resolve this issue here.
To see if your network is ready for 8x8 Work, check your equipment setup or run a bandwidth test using 8x8's Network Utility Tool. Learn more here.
While sending an SMS, you will receive a "Failed to send SMS" error message, if you have used the quotation marks. Learn how to resolve here.
To set forwarding rules for your extension through 8x8 Work for Desktop, navigate to the application’s setting and then click on Account Settings. Learn more.
To make a conference call or 3-way call in the 8x8 Work for Desktop application, while in an active call, select Options (three dots). Learn more here.
When your 8x8 extension and user profile were created, you would have received your 8x8 Work username and password via a welcome email. Learn more.
You can import Outlook contacts via My Contacts or under Settings. Review the checklist before importing Outlook contacts. Learn more here.
If you are trying to send a multi-page internet fax and not able to send a fax, check the restriction and limitations here. Learn more to resolve this issue.
Are you new to the Messaging Experience for the 8x8 Work applications? Learn more about the benefits, latest features, and how to use them here.
To Send Feedback in 8x8 Work for Desktop or 8x8 Work for Mobile, click ? and then click send feedback. Learn more here.
When you try to login on a Windows computer, you may receive a “Cannot establish connection server…” error message. Learn how to resolve here.
Are you getting the error, "Can't authenticate with Exchange server", while syncing Microsoft Exchange contacts with Active Sync? Learn to fix the issue here.
Work for Desktop and 8x8 Work for Web application provides support within Citrix VDI. Learn more.
Windows users can sync locally stored Outlook contacts with 8x8 Work for Desktop through the Contacts tab. Learn more here.
You can move a conversation from a confusing email thread to the company-wide collaboration chat rooms through Team Messaging. Learn more here.
If you are unable to make or receive calls in 8x8 Work for Desktop after updating to the latest version, log into the web GUI for your router. Learn full steps here.
If you see an error that reads, "Connecting to 8x8 services" in 8x8 Work Desktop, whitelist the following domains in firewall settings. Learn more here.
To log in and out of Call Queues in 8x8 Work for Desktop, click Call Queues icon. Learn more here.
If a new user is unable to make outbound calls in, scroll to the User's section in Admin Console and go to the External calling permissions tab. Learn more.
While receiving a call in 8x8 Work for Desktop, you may only be able to answer via the desk phone. Learn how to resolve this issue here.
If you close a Chrome browser and delete all running processes, it can restore the call audio and video quality, without restarting 8x8 Work. Learn more.
If Internet Fax Fails to Send fax in 8x8 Work, check the limits and restrictions of the service. Learn more about the limitation and restrictions.
Selecting Call Using Desk Phone option in 8x8 Work for Desktop will route incoming and outgoing calls through your physical phone. Learn more here.
When you attempt to send an internet fax and receives an error that reads, "Temporarily failed to send fax." Learn how to resolve this issue here.
To prevent 8x8 Work from opening on startup, toggle the setting off.
Unable to receive calls on 8x8 Work for Desktop despite Available Online status? Resolve the issue by re-checking your Do Not Disturb (DND) status. Learn more.
To reset your 8x8 Work password, simply click "Forgot Password?" on the login screen. Learn full steps here.
Are you wondering how to transfer a live call to a specific extension's voicemail box from 8x8 Work for Desktop or a desk phone? Learn how from the steps here.
You must configure user profiles of 8x8 Contact Center Agents to use 8x8 Work as a softphone. Learn more here.
To adjust call from within 8x8 Work Desktop, go to the Call using option and select either Computer or Desk Phone. Learn more here.
If your organization has enabled you to view and manage your call recordings in 8x8 Work, you can access them through the Call Recordings tab.
8x8 Work Integrations and Plugins are pieces of software that provide many extra phone-related functionalities. Learn more here.