Speaker and microphone problems can occur with 8x8 Work for Desktop while communicating or listening to voicemails. Learn how to resolve this issue here.
To see if your network is ready for 8x8 Work, check your equipment setup or run a bandwidth test using 8x8's Network Utility Tool. Learn more here.
While sending an SMS, you will receive a "Failed to send SMS" error message, if you have used the quotation marks. Learn how to resolve here.
To set forwarding rules for your extension through 8x8 Work for Desktop, navigate to the application’s setting and then click on Account Settings. Learn more.
To make a conference call or 3-way call in the 8x8 Work for Desktop application, while in an active call, select Options (three dots). Learn more here.
When your 8x8 extension and user profile were created, you would have received your 8x8 Work username and password via a welcome email. Learn more.
You can import Outlook contacts via My Contacts or under Settings. Review the checklist before importing Outlook contacts. Learn more here.
If you are trying to send a multi-page internet fax and not able to send a fax, check the restriction and limitations here. Learn more to resolve this issue.
Are you new to the Messaging Experience for the 8x8 Work applications? Learn more about the benefits, latest features, and how to use them here.
To Send Feedback in 8x8 Work for Desktop or 8x8 Work for Mobile, click ? and then click send feedback. Learn more here.
When you try to login on a Windows computer, you may receive a “Cannot establish connection server…” error message. Learn how to resolve here.
Are you getting the error, "Can't authenticate with Exchange server", while syncing Microsoft Exchange contacts with Active Sync? Learn to fix the issue here.
Work for Desktop and 8x8 Work for Web application provides support within Citrix VDI. Learn more.
Windows users can sync locally stored Outlook contacts with 8x8 Work for Desktop through the Contacts tab. Learn more here.
You can move a conversation from a confusing email thread to the company-wide collaboration chat rooms through Team Messaging. Learn more here.
If you are unable to make or receive calls in 8x8 Work for Desktop after updating to the latest version, log into the web GUI for your router. Learn full steps here.
If you see an error that reads, "Connecting to 8x8 services" in 8x8 Work Desktop, whitelist the following domains in firewall settings. Learn more here.
To log in and out of Call Queues in 8x8 Work for Desktop, click Call Queues icon. Learn more here.
If a new user is unable to make outbound calls in, scroll to the User's section in Admin Console and go to the External calling permissions tab. Learn more.
While receiving a call in 8x8 Work for Desktop, you may only be able to answer via the desk phone. Learn how to resolve this issue here.
If you close a Chrome browser and delete all running processes, it can restore the call audio and video quality, without restarting 8x8 Work. Learn more.
If Internet Fax Fails to Send fax in 8x8 Work, check the limits and restrictions of the service. Learn more about the limitation and restrictions.
Selecting Call Using Desk Phone option in 8x8 Work for Desktop will route incoming and outgoing calls through your physical phone. Learn more here.
When you attempt to send an internet fax and receives an error that reads, "Temporarily failed to send fax." Learn how to resolve this issue here.
To prevent 8x8 Work from opening on startup, toggle the setting off.
Unable to receive calls on 8x8 Work for Desktop despite Available Online status? Resolve the issue by re-checking your Do Not Disturb (DND) status. Learn more.
To reset your 8x8 Work password, simply click "Forgot Password?" on the login screen. Learn full steps here.
Are you wondering how to transfer a live call to a specific extension's voicemail box from 8x8 Work for Desktop or a desk phone? Learn how from the steps here.
You must configure user profiles of 8x8 Contact Center Agents to use 8x8 Work as a softphone. Learn more here.
To adjust call from within 8x8 Work Desktop, go to the Call using option and select either Computer or Desk Phone. Learn more here.
If your organization has enabled you to view and manage your call recordings in 8x8 Work, you can access them through the Call Recordings tab.
8x8 Work Integrations and Plugins are pieces of software that provide many extra phone-related functionalities. Learn more here.
If the microphone, video, or both are no longer working and cannot be selected in settings after updating 8x8 Work for Desktop, check your antivirus settings.
You can change the ringtone of the 8x8 Work app under Settings in 8x8 Work for Desktop and Mobile.
The Microsoft 365 import is available to access from both 8x8 Work for Desktop and 8x8 Work for Web. To be able to import contacts from your Microsoft Office 365 you must have an Office 365 license assigned to the account from which you want to import the contacts.
You can hide or unhide a chat message in 8x8 Work for Desktop by selecting the messages icon and selecting Hide Conversation. Learn more here.
There are several keyboard shortcuts you can use within 8x8 Work for Desktop.
Switching to Do not Disturb in 8x8 Work will prevent your extension from receiving any incoming calls as those calls will be routed over to your voicemail.
To configure an 8x8 Contact Center Agent user profile, log in to Configuration Manager for Contact Center. Learn more here.
To install the 8x8 Work for Mobile app to make and receive phone calls, you will need your extension's 8x8 Work username and password. Learn more.
The minimum mobile operating system requirements for using the 8x8 Work for Mobile application are iOS 15 and Android 8.0 Oreo. Learn more.
The 8x8 Work Mobile app for iOS does not ring when the phone is on standby or if it is not in an active window. Learn how to resolve here.
Phones should have compatible firmware and a valid factory-installed device certificate. Click here to access the provisioning guides by manufacture.
A web browser is required for security purposes. Learn more here.
If you do not have the Google Chrome browser installed on your Android device, you may see a blank screen that prevents you from logging in to 8x8 Work for Mobile. Learn how to resolve this issue here.
If you see a blank screen when attempting to log in to 8x8 Work for Mobile on iOS, ensure that Javascript is enabled in Safari on the device.
You can change the ringtone of the 8x8 Work app under Settings in 8x8 Work for Desktop and Mobile.
8x8 Work for Web is a web browser version of 8x8 Work Desktop software. Learn more about when 8x8 Work for Web is recommended and how to use it.
Want to add Licenses to your 8x8 Express Account? Log into 8x8 Express Manager and click on Billing Information. Learn more from the step-by-step guide here.
Users with a pending Chrome update who attempt to share screens in 8x8 Work for Web on Chrome on MacOS, see that their screen sharing breaks or stops working.