Overview

8x8 Work Guides

8x8 Meet

8x8 Admin Console Guides

8x8 Contact Center Guides

Supervisors

Agents

8x8 Configuration Manager

Hardware Guides

General Guides

Question

Applies To

• 8x8 Customers
• 8x8 University
• Training

Answer

• The left navigation bar highlights what's included. In this example, you'll find things like:
  • How to log in, forgot password instructions.
  • Call, Messaging, and Meeting features.
  • Standard settings, and more.
• Most topics include:
  • A sentence or two with basic instructions.
  • A 2-3 minute feature video, which makes them quick to binge-watch. 
  • An interactive demo for hands-on practice.
  • And downloadable material, like our 88 Second Guides (job aids). 
• These Quick Tutorial Pages are also great resources if you're doing UAT testing with a handful of pilot users.

• This solution offers a more in-depth training experience for on-demand viewers.
• Content is free and accessible 24/7 – which is often preferred if you’re juggling Agent availability (or anytime getting all users together at once might be a challenge).
• Users can log in to the eLearning LMS at any time.
  (using their 8x8 login credentials or by creating a preferred user/name and password).

• Online training is our favorite training method - as it gives us the chance to meet customers live and answer questions.
• Classes are available for both Admins and Users.
• With a recurring open-enrollment self-registration calendar. Users simply select the date and time that works best for them.
• This option drives faster user adoption (which means you’ll spend less time telling people to stop using old methods).
• These are also great for Train-the-Trainer sessions – where we teach your Trainers and arm them with our Training resources – so they can customize content to make it their own and host their own internal training as needed.
• Additionally, we can coordinate private training for just your employees – which gives you the flexibility to remove agenda topics that are unrelated to your environment. 
• Cost-wise, it’s become more cost-effective to schedule private training when you’re training in groups of 20 or more users (or 5 or more admins).

• In-person training offers a personal touch and a more memorable experience.
• We can structure the day to include any sessions your users need, including things like:
  • End-user training
  • Floor support for go-live dates
  • Demo booths
  • Drop-In Q&A
  • And more
• These are great for larger deployments and are most effective when planning 2-3 day engagements to reach your entire audience.

Overview

IT Email Template (for internal communication)

Note: The example below specifically references the current COVID-19 outbreak issue, which has prompted many organizations to take up remote work responses. You can, of course, tailor it to suit your needs if they are more generic or based in a different context.

Training & Documentation Resources

How-to Videos

Quick Reference Guides 

Best Practices

Tip and Tricks

Ensuring emergency services follow you

Taking phone calls on your 8x8 8x8 Work for Desktop app

Note: Alternatively, you can configure Call Using to Call Using Preferred Devices in 8x8 Work for Desktop.

Improving call quality with Wi-Fi

Improving call quality using the 8x8 Work for Mobile app 

Getting rid of background Echo in the 8x8 Work for Mobile app

Setting Business Hours in the 8x8 Work for Mobile app

Objective

Applies To

• 8x8 Partners
• LMS

Procedure

1. Navigate to PartnerXchange.
2. Select the Training tab.
   
   
   
3. Select Training & Certifications.
   
   
   
4. Begin your training!