88 Second Guide Documentation

Updated: 07/18/2024

Overview

These 88 Second quick reference guides give an overview of the key functionality for each 8x8 product. They have been designed to supplement existing training content. If you would like to see training examples and try completing tasks on the system yourself, visit our 8x8 University.

8x8 Work Guides

Guide Version
8x8 Meet 7.5.1
8x8 Work for Mobile [Android version] 10.2
8x8 Work for Mobile [iOS version] 10.8
8x8 Work for Desktop 7.9
Barge-Monitor-Whisper 7.0
Voicemail 7.0
8x8 Video Meetings Etiquette 7.0
8x8 Voice for Microsoft Teams 2.0
8x8 Frontdesk 1.0

8x8 Meet

Guide Version
8x8 Meet 7.5.1

8x8 Admin Console Guides

Guide Version
Auto Attendants 1.23
Devices 1.23
Work Groups 1.23
User Editing 1.23

8x8 Contact Center Guides

Supervisors

Guide Version
Quality Management Evaluations 5.9
Quality Management Live Monitoring 5.4
Quality Management Groups, Roles and Users 5.4
Quality Management & Speech Analytics Categories, Topics, and Phrases  
Conversation IQ  
8x8 Contact Center Customer Experience 9.8.0
8x8 Contact Center Monitoring 9.8.0
8x8 Analytics Customize and Schedule Reports 2.2
8x8 Analytics Dashboards 2.1.1

Agents

Guide Version
Contact Center Agent Guide 9.8.0

8x8 Configuration Manager

Guide Version
Queues and Codes 9.10

Hardware Guides

Hardware Device Guide
Poly Hot Desking

General Guides

Guide Version
Support Tips  
Join an 8x8 Meeting 7.5.1
Transferring your telephone numbers to 8x8  
Port telephone numbers away from 8x8  
Free Adoption Kit