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8x8 Express

Objective

Install the 8x8 Work for Mobile app on a mobile device as an 8x8 Express user.

Applies To

  • 8x8 Express
  • 8x8 Work for Mobile

Procedure

To install the 8x8 Work for Mobile app to make and receive phone calls, you will need your extension's 8x8 Work username and password.
If you have an 8x8 extension and an Apple iPhone or Android mobile phone, you can install the 8x8 Work app to make and receive phone calls, as well as send instant messages and texts, from your 8x8 extension.
You will need the 8x8 Work username and password assigned to your extension. If you have not received an extension welcome email or do not have these credentials, speak to your phone system administrator to have them created or assigned.
Once you know the username and password for that extension, download and install the app using one of the links below:
Open the application and enter in the username and password for your extension. For more help, in the mobile app interface, open the menu and tap Help.

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Objective

This article will walk you through the process of completely cancelling your 8x8 Express account. This means all numbers on the account will be returned to 8x8, user accounts will be deleted, and all desk phones will deactivated. Please be sure of your decision to cancel your account before following this guide. See Additional Information below for other cancellation and user management options.
IMPORTANT: As of March 1, 2023, 8x8 has ceased selling 8x8 Express service to new customers. Customers with active 8x8 Express accounts at this time can continue using them as normal.
For more information about this change, see  8x8 Express End of Sale (EOS) FAQ.

Applies To

  • 8x8 Express
  • Complete Account Cancellation

Procedure

  1. Log in to your 8x8 Express account.
  2. Click Account information.
  3. Click Cancel account
  4. A pop up will appear on screen asking you to give a reason for cancelation. Click the option that best describes your reason and then click Continue.
  5. On the next screen, click Continue to cancel.
  6. Carefully read the information on this screen. It details what happens to the account when you cancel, and then asks you to acknowledge this information by clicking Continue. 
  7. Enter your admin password. This is the final step before your account is setup to be canceled. Proceed to the final step only if you are sure you want to cancel the account. This action cannot be undone.
  8. Click Continue to cancel
This completes the process. Your account will be cancelled on the next billing date.

Additional Information

This process is for complete 8x8 Express account cancellation. If you need to remove users while retaining all licenses, see  Removing Users from 8x8 Express Account .
For information on deleting licenses without cancelling your account, see Removing Licenses from 8x8 Express.
 
 

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Objective

Create an external or internal voicemail greeting through 8x8 Work for Desktop for 8x8 Express.

Applies To

  • 8x8 Work for Desktop
  • 8x8 Express
  • Voicemail Greeting

Procedure

  1. Log in to 8x8 Work for Desktop.
  2. Click Settings.
  3. Select Voicemail.
  4. Under Voicemail Settings, go to the voicemail greeting you wish to change or create (External Voicemail Greeting or Internal Voicemail Greeting).
  5. Click Change.
  6. Select an existing audio file, or click + Create audio files to record or upload a new audio file.
    • Uploading an Audio file
      1. Select By Uploading an Audio file.
      2. Give the file a name. Optional: Leave a note for yourself to tell what the file is for.
      3. Click the musical note and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
      4. Click Save.
      5. Click Select to the right of the audio file you would like to use.
    • Calling a Number To Record 
      1. Select By Calling a Number to Record.
      2. Give the file a name. Optional: Leave a note for yourself to tell what the file is for.
      3. Type in the Phone Number or Extension you would like it to dial (this can also be an external non-8x8 number).
      4. Select Call Now.
      5. The system will call you. Follow the prompts to record your greeting.
      6. Select Finished Recording.
      7. Click Save.
      8. Click Select to the right of the audio file you would like to use.
  7. Click Save to update the changes.

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Objective

Creating or changing your voicemail greeting from your desk phone as an 8x8 Express user.

Applies To

  • 8x8 Express
  • Desk Phones
  • Voicemail Greeting

Procedure

  1. Access the voicemail system:
    • From your own extension: Dial 555 and enter your voicemail password, followed by the # key.
    • From another extension in your system: Dial 500, enter your extension number, then enter your voicemail password, followed by the # key.
  2. Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step.
  3. From the Main Menu, do any of the following and follow the subsequent audio prompts: 
    • Press 2 to change your greeting. Options include using just your first and last name; setting distinct internal (on-network) and external (off-network) greetings; and changing greetings to be used at certain times or occasions.
    • Press 3 to change user preference options. Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.
    • Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
    • Press 5 to set a specific greeting for business hours, after business hours, lunch time, meeting, weekend, and vacation.
    • Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
    • Press 9 to exit voicemail.

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Objective

Changing the phone number of one of your users in 8x8 Manager Express.

Applies To

  • 8x8 Manager Express

Procedure

  1. Log in to 8x8 Manager Express.
  2. From the navigation menu on the left, click Users and phones. 
  3. Click the name of the user you wish to edit.
  4. To the right of the phone number, click Change.
  5. Select a number from the suggested numbers, or enter a new area code and select a number.
  6. Click Confirm.
  7. Click Save.

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Objective

Activating a VoIP desk phone as an 8x8 Express user.

Applies To

  • 8x8 Express
  • VoIP Phones

Procedure

Activating a Desk Phone Using a MAC Address

  1. Log in to 8x8 Manager Express as the system admin.
  2. From the left menu, select Users and Phones.
  3. To the right of the desired user, click More Options (three dots) and select Edit. 
  4. Under Deskphone, select the user's phone model.
  5. Under Activate Device By, select MAC address.
  6. Locate the MAC address on the back of the phone and enter it into the MAC address field.
  7. Click Save. You will see a message confirming that the user's profile changes have been saved.

Activating a Desk Phone Using an Activation Code

  1. Log in to 8x8 Manager Express as the system admin.
  2. From the lefthand menu, click Users and Phones.
  3. To the right of the desired user, click More Options (three dots), then Edit. 
  4. Under Deskphone, select the user's phone model.
  5. Under Activate Device By, select Use activation code.
  6. Click Save.
  7. On the Users page, you should now see Not Activated and Fix It to the right of the updated user.
  8. Click Fix It.
  9. Connect the phone to an Ethernet connection using the provided Ethernet cable. (If your network does not feature power over Ethernet, be sure to also connect and plug in the power adaptor.)
  10. The phone will automatically power up and display Activate on the screen.
  11. Pick up the handset (or turn on the speakerphone).
  12. Following the voice prompts and enter the Activation code.
  13. The phone will reboot and then come online.

Additional Information

Cordless Dect phones are not supported.

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Objective

Creating user profiles in 8x8 Express.

Applies To

  • 8x8 Express

Procedure

  1. Log in to 8x8 Manager Express.
  2. Click Users and phones.
  3. Click Add user or phone. Note: If you do not have any available licenses, you will not be able to add additional users. You will either need to add more by going to the 8x8 Store, or delete existing users to free up licenses.
  4. Fill out all of the required fields under the Account Detail section. Click the toggle to automatically add this new user to your call handling team.
  5. If the user is using a desk phone, select the type of device they are using. Then activate the device by the MAC address or the activation code. The MAC address can be found on the bottom of the phone.
  6. By default, the system will assign an extension number, and a local number that matches your business number's area code. If both of these fit your needs, you can proceed to step 7.
    1. If you want to change the number, click Change.
    2. Enter the desired area code and then select the number you like.
    3. Click Confirm.
  7. Click Save.

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