Create or Change Outgoing Voicemail Message as an 8x8 Express User


Creating or changing your voicemail greeting from your desk phone as an 8x8 Express user.

Applies To

  • 8x8 Express
  • Desk Phones
  • Voicemail Greeting


  1. Access the voicemail system:
    • From your own extension: Dial 555 and enter your voicemail password, followed by the # key.
    • From another extension in your system: Dial 500, enter your extension number, then enter your voicemail password, followed by the # key.
  2. Press the * key to enter the Main Menu. Note: If you have no saved voicemail messages, you should enter the Main Menu automatically. You can skip this step.
  3. From the Main Menu, do any of the following and follow the subsequent audio prompts: 
    • Press 2 to change your greeting. Options include using just your first and last name; setting distinct internal (on-network) and external (off-network) greetings; and changing greetings to be used at certain times or occasions.
    • Press 3 to change user preference options. Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.
    • Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
    • Press 5 to set a specific greeting for business hours, after business hours, lunch time, meeting, weekend, and vacation.
    • Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
    • Press 9 to exit voicemail.