Question
What type of reports are there for Contact Center campaigns in Analytics for Contact Center?
Applies To
- Contact Center
- Analytics for Contact Center
- Campaigns
- Reporting
Answer
All campaigns utilize an outbound queue and agents so you can also use the usual queue/agents real-time/historical reports. Analytics for Contact Center has three campaign-specific reports.
Campaign Details is a high-level view of all campaigns.
Campaign Record Details is a detailed view (per campaign) that looks at all customers dialed.
Campaign Transaction Details the last report will show all calls made to all customers.
Additional Information
Agent Workspace Campaign Reports cannot be filtered for a date or date range because these are intended to provide the current state of the campaigns. In Analytics for Contact Center, the Interaction Detail report can have a filter for Campaign and date range.