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How to Provision a Grandstream HT8xx ATA

Updated: 10/07/2024

Objective

Provision your Grandstream ATA HT8xx for 8x8 services.
Capture1.JPG

Applies To

  • HT801
  • HT802
  • HT812
  • HT814
  • HT818

Procedure

Locate the IP Address After Connecting to Your Network via the Internet Port

  1. Connect an Ethernet cable to the internet port on the Grandstream device and connect it to your network.
  2. Connect an analog phone to phone port 1, dial *** and the phone will prompt you to enter a menu option.
  3. Dial 02 to read out the current IP.
Note: You can also use a network IP scanner tool to look for the Mac Address and IP. The Manufacturer name will be Grandstream Networks, Inc.

Manually Provision the Grandstream ATA into Production

  1. In a web browser on a computer on the same network as the phone, browse to the device's IP address.
  2. Log in using the default credentials.
    • Username: admin
    • Password: admin
  3. After you have logged into the web GUI, choose Advanced Settings from the top menu.
    Capture2EDIT.png
  4. Scroll down on this page to the option for the Config Server Path and replace the line with: gsata.8x8.com/gsata
    Capture3EDIT.png
  5. Scroll down to the bottom of the page and click Apply.
  6. Scroll down once more to the bottom and click Reboot.
  7. Allow several minutes for the device to reboot and connect to the 8x8 servers. When rebooting is complete, continue on to activate your Grandstream ATA.

Factory Reset

If the unit needs to be reset because you can not access the portal:
  1. Unplug the Ethernet cable.
  2. Locate the Reset hole on the back panel of your HT8XX.
  3. Insert a pin in this hole, and press down for about 7 seconds.
  4. Take out the pin and the unit will restart, with all settings restored to factory defaults.

Additional Information 

On-demand call recording is not available for Grandstream devices.
WAN (Internet LED) Connects the ATA to your router, switch, or modem using an Ethernet RJ45 network cable. This indicates a network connection, but not access to the internet.
The ATA phone ports can register without a phone being connected.
To test if the ATA is recognizing a phone is connected, take the phone off the hook (lift receive/press call button). If the port light that the phone is connected to starts to flash, then the ATA sees the phone. If this doesn't happen, then try another handset.
If no phone is available or the phone not connecting, ensure the PC or laptop is connected to the same network, open CMD, and run arp -a. This will show the devices on the network, their Mac addresses, and the IPs given to them.

Registration Failure

If your network is using Option 160, disable this option under advanced settings, otherwise the Grandstream will not communicate to 8x8 servers.
If the ATA is deployed on the same network or VLAN as other devices using DHCP option 160 (used for assigning the vendor specific proxy), disable this option under advanced settings.
When enabled, the ATA will attempt to connect to the address of the server provided in the 66 or 160 DHCP option. This is effectively overriding the address gsata.8x8.com/gsata shown above in step 4 of this article.
The connection will fail when the Grandstream device is not recognized by the server, giving the impression the ATA is not reaching out to 8x8 for registration.

Paging

In some paging devices the device will need to see a valid disconnect. Symptoms of this may be after a page and disconnect there will be fast busy heard over the paging system. To correct this, log back into the Grandstream Web UI and locate the port to which the paging system is assigned. Find the Loop Current Disconnect and set this to Yes.
loopcurrentDisconnect.png