8x8 Microsoft Dynamics Contact Pop-Up Opens in Wrong Environment

Updated: 06/25/2024

Symptom

When using the 8x8 integration for Microsoft Dynamics, the contact pop-up opens in the wrong Microsoft Dynamics Environment.
For example, you are trying to use your production Microsoft Dynamics environment. However, the pop-up opens in your development sandbox Microsoft Dynamics environment.

Applies To

  • 8x8 for Microsoft Dynamics

Resolution

Log out and log back in to Dynamics, ensuring to log in to only one Microsoft Dynamics Environment.
In addition, you may also need to clear your browser's cache and cookies if the issue persists.

Cause

The 8x8 integration for Microsoft Dynamics does not support multiple sessions at the same time.