Symptom
When using the 8x8 integration for Microsoft Dynamics, the contact pop-up opens in the wrong Microsoft Dynamics Environment.
For example, you are trying to use your production Microsoft Dynamics environment. However, the pop-up opens in your development sandbox Microsoft Dynamics environment.
Applies To
- 8x8 for Microsoft Dynamics
Resolution
Log out and log back in to Dynamics, ensuring to log in to only one Microsoft Dynamics Environment.
In addition, you may also need to clear your browser's cache and cookies if the issue persists.
Cause
The 8x8 integration for Microsoft Dynamics does not support multiple sessions at the same time.