Day Of Port Timings
All number ports to 8x8 will have a scheduled start time, on the accepted day of port.
Our number porting team are available to support you Monday-Friday, but the exact timing of your port can vary based on the country, the network carriers involved, and the size of the order. In most cases we will be able to let you know the start time for your port in advance to help you plan accordingly.
For guidance on the typical timings to expect when porting numbers to 8x8 please find the relevant country below. If the country you need does not appear here, create a case with our number porting team, or get in touch via an existing case, and we will check for the details you need.
Standard Timings
Porting times are very different from country to country. Below are some guidelines on what timing to expect in the countries where we handle the largest amount of number ports.
The exact completion time will vary depending on the work involved, but the numbers will typically remain active with the existing provider until the port completes. Most number ports result in less than 10 minutes downtime. If you do experience more downtime, get in touch via your case so that we can investigate further.
US
For US ports, the timing will depend on whether your order is being processed automatically or manually.
Most local US port orders are processed automatically and will be scheduled and completed without action from our number porting team. For more complex orders your port order may need to be processed manually. and you will receive emails via your case from a named member of our number porting team.
| Country | Expected Completion Window (Local Time || Monday-Friday) |
|---|---|
| US (Automated) | 8:30 AM PST / 11:30 AM EST Delays with the current provider can cause automated ports to complete as late as 15:00. |
| US (Manual) | 05:00 AM - 3:00 PM PST |
Global
| Country | Expected Completion Window (Local Time || Monday-Friday) |
|---|---|
| France | 10:00 - 13:00 |
| Germany | 08:00 - 11:00 |
| Italy | 08:00 - 11:00 |
| Netherlands | 09:00 - 12:00 |
| Republic of Ireland | 09:00 - 12:00 |
| South Africa | 08:00 - 10:00 (*Note - ports take place overnight before morning completion) |
| Spain | 09:00 - 12:00 |
| Switzerland | 08:00 - 17:00 |
| United Kingdom | 09:00 - 15:00 |
Note that these times are for reference purposes but are not guaranteed. Actual porting times may vary.
Non-Standard Timings
Number porting requires several actions to be completed correctly, by multiples parties, which means in most cases it is not possible to schedule the work outside the completion windows mentioned above. Porting outside the standard completion window may cause loss of service on the telephone numbers until standard hours resume, because there are risks which are outside 8x8's control.
In certain countries (e.g., Republic of Ireland and United Kingdom) and scenarios it is sometimes feasible to schedule a port to take place outside the mentioned time slots. In these cases the lead time to schedule the port will be longer and the network carrier involved will typically charge a fee for completing the work outside standard hours.
Any fees associated can only be fully confirmed once the port request is accepted, but we can usually provide an estimate based on the information provided on your porting documentation. If you accept any associated charges and acknowledge that any issues which arise during the port may need to be resolved when standard hours resume, then we can attempt to schedule this for you.
If you would like to request a non-standard port time, get in touch with us via your case.
Additional Information
Our Global Number Porting team operate Monday-Friday, so non-standard ports are not recommended on Fridays. The relevant teams and carriers are unavailable during weekends, so any faults would be addressed the following week.