Objective
Removing licenses from an 8x8 Express account without completely cancelling the account.
Applies To
- 8x8 Express
- User Licenses
- Account Management
Procedure
Removing licenses from your account and no longer being charged for them is considered a partial cancellation. You will need to contact 8x8 Support through Otto, our AI-powered Virtual Assistant.
- In the lower right corner of the 8x8 Support Knowledge Base, click on Otto.
- Type Cancellations.
- When Otto asks if you would like to cancel services, either partially or in full, select Yes.
- Select Express.
- Select Remove Licenses from my Account.
- Select Contact 8x8.
- Select Yes.
- Log in with your 8x8 credentials to contact 8x8 Support.
Additional Information
- For information on removing users from your 8x8 Express account, see Removing Users from 8x8 Express Account.
- If you would like to completely cancel your 8x8 Express account, see Cancelling an 8x8 Express Account.