Users of Supervisor Workspace can experience load performance issues during initial load, applying filters or opening manage agents widget. This can lead to “Failed to load” errors. These symptoms can occur for users with a high number of supervised queues and agent groups.

This will be solved with a new backend architecture that is being deployed by mid September 2024.

As a workaround, reducing as much as possible the number of supervised queues and agent groups in CM is recommended.

These issues are caused by the current backend architecture for Supervisor Workspace not being able to support the current load.

Supervisor Workspace is still in beta, and will only leave beta phase once this new architecture is deployed. Therefore, we may not be able to guarantee a resolution for Supervisor Workspace related issues, or provide timely updates, until the application is fully released. For more information see our Supervisor Workspace Beta Support article.