Objective
Use music-on-hold to play recorded music or marketing messages while callers are on hold.
Applies To
- 8x8 Admin Console
- Music-on-Hold
Procedure
Change Music-on-hold
Hold music can only be set at an individual level for users and services, rather than for the whole company or site.
- Log in to 8x8 Admin Console.
- Click Users.
- Click the pencil to the right of the user you wish to edit.
- Go to Music-on-hold settings and click Change File.
- Click Create Audio Files.
- Upload a .au file or call a number to record your music on hold.
Upload an Audio File
- In the menu, select By Uploading an Audio File.
- Enter the Title of your recording.
- Click the center of your screen or drag an audio file to the Upload your Audio File window.
- Click Save.
Record an Audio File
- Click Create Audio Files.
- Select By Calling a Number to Record.
- Enter the Name and the Phone Number or Extension on which you wish to record your initial greeting.
- Click Call Now and follow the instructions.
- Click Save.