XF Workspace Pooled Minutes and Usage Charges

Updated: 04/12/2024

Overview

XF Workspace is a Limited Audience product tailored to Fuze customers who are migrating to the 8x8 platform.
This article contains a breakdown of usage charges based on the following components of XF Workspace:
  • Unified Communications (UC): For this UC component, there are four dedicated calling plans available which match the Fuze calling plans: Metered, Pro, International, and Global.
  • Contact Center (CC): For the CC component, call queue traffic through XF Workspace will consume minutes from the Contact Center pool of 4000 mins per seat.

Applies To

  • Fuze
  • XF Workspace
  • Contact Center (CC)
  • 8x8 Work (UC)

Calling Plan Requirement Details

UC Calling Plans

XF Workspace UC Calling Plan Minutes Overages
Metered
XF Metered
Metered
Unlimited
Usage beyond calling plan limits is metered at X Series rates.
Pro
XF Pro
Pro Plan
(21 countries)
Unlimited
Usage beyond calling plan limits is metered at X Series rates.
International
XF Intl
Intl Plan
(35 countries)
Unlimited
Usage beyond calling plan limits is metered at X Series rates.
Global
XF Global
Global Plan
(118 countries)
Unlimited
Usage beyond calling plan limits is metered at X Series rates.

Contact Center Calling Plans

XF Workspace CC Calling Plan # of Minutes Overages
Metered
CC Voice
Zone 3
(48 countries)
4000 per seat
Usage beyond the 4K minute pool limit, or outside of calling countries, is metered at X Series rates.
Pro
CC Voice
Zone 3
(48 countries)
4000 per seat
Usage beyond the 4K minute pool limit, or outside of calling countries, is metered at X Series rates.
International
CC Voice
Zone 3
(48 countries)
4000 per seat
Usage beyond the 4K minute pool limit, or outside of calling countries, is metered at X Series rates.
Global
CC Voice
Zone 3
(48 countries)
4000 per seat
Usage beyond the 4K minute pool limit, or outside of calling countries, is metered at X Series rates.

Example Calling Plan Scenarios

Example 1: Monthly Contact Center and XF Workspace Pro Pooled Minutes

Monthly Pooled Minute Allowance Calculation
  • 4000 minutes per X6-X8 license
    • PLUS
  • 4000 minutes per XF Workspace Pro license 
Consumption of monthly pooled minute allowance
  • Calls inbound to a number on an XF Workspace Pro or X6-X8 channel
    • PLUS
  • Calls placed to a non-8x8 number using an X8 license
    • PLUS
  • Calls placed to a non-8x8 number as a result of an automated callback 
Excluded from Pooled allowance
  • Destinations not within the 48 countries covered
  • Destinations that are toll-free or special rate numbers 
Overage for Pooled Minutes
  • Charged at $0.01 per minute

Countries in 48 country bundle

Note: Calls to mobile numbers in these ( * ) countries are metered at the X-Series rate.
North America Europe Asia Pacific Middle East
and Africa
Latin America
Canada Belgium Australia Israel Argentina *
USA Denmark China South Africa Brazil
  Finland Hong Kong   Chile
  France Indonesia   Mexico
  Germany Japan *   Peru
  Greece Malaysia   Puerto Rico
  Hungary New Zealand    
  Ireland Singapore    
  Italy * South Korea    
  Luxembourg * Taiwan *    
  Netherlands Thailand    
  Norway      
  Poland *      
  Portugal *      
  Romania      
  Slovakia      
  Spain      
  Sweden      
  Switzerland *      
  Turkey *      
  United Kingdom      

Example 2: XF Workspace Pro Unlimited Allowance (calls originating from user personal DDI/DID)

Consumption is not counted against pooled minutes.
Included
  • Calls to 23 countries (including France)
Excluded
  • Calls to toll-free, or special rate numbers
  • Calls to countries outside of the included 23 countries
Overage

Countries in 23 country bundle

North America Europe Asia Pacific Middle East
and Africa
Latin America
Canada Belgium Australia Israel Mexico
USA Czech Republic Japan South Africa  
  Denmark      
  Finland      
  France      
  Germany      
  Greece      
  Ireland      
  Italy      
  Norway      
  Poland      
  Portugal      
  Spain      
  Sweden      
  Switzerland      
  United Kingdom