Objective

Applies To

• 8x8 Admin Console
• Phone Numbers
• Caller ID

Procedure

1. Enable sharing of a specific phone number in Admin Console
2. Define the External Caller ID to be displayed on outbound external calls

Enable sharing of a specific phone number

1. Log in to Admin Console.
2. Click Phone Numbers.
3. Click More Options 
   
    for the number you are sharing, then click Use as shared caller ID.
   
   
   
4. Enter the phone number or a common name that will appear with the phone number in 8x8 Work applications.
5. Click Save.
   
   
   

Define the External Caller ID to be displayed on outbound external calls

• Administrators define a specific number in the 8x8 Admin Console
• Users define their own external caller ID number in 8x8 Work apps

Administrators define a specific number in the 8x8 Admin Console

1. In Admin Console, click Home > Users.
2. Click Edit (pencil icon) of a user you are changing the external caller ID of.
3. Under External Caller ID select the phone number to use as the Caller ID.
4. Click Save to complete the process.

Users define their own external caller ID number in 8x8 Work apps

1. Users must log into the 8x8 Work app.
2. Click on their Profile Menu, which is usually either their initials or a photo.
3. In the Caller ID section, click on the dropdown arrow and select the caller ID number to use. This number will remain in effect as the external caller ID until it is manually changed.

Administrator: Set the External Caller ID Policy

1. Click on the control menu at the top-left of Admin Console: 
   
2. Click Profile Policies.
   
   
   
3. Scroll down and select the option you need:
   • To allow users to change their external caller ID (default), leave this option set (gray): 
     
   • To prevent users from changing their external caller ID, you must enable this option (blue): 
     
4. Click Save to complete the change. Users may need to log out of and log back into their 8x8 Work apps.