Voice for Teams Admin Portal Next Gen Teams Sync Option Fails

Updated: 10/23/2024

Symptom

A new option Next Gen Teams Sync appears in the 8x8 Voice for Teams admin portal in Services > Teams. It can be enabled but does not appear to result in any change to the service.

Applies To

  • 8x8 Voice for Microsoft Teams
  • Voice for Teams Admin Portal
  • Next Gen Teams Sync

Resolution

This option has been made visible in advance of 8x8's future implementation of Voice for Teams sync automation processes in 8x8 Admin Console, but at this time it does not have any affect on the 8x8 Voice for Teams service.
This sync automation service feature is currently expected to be released before the end of 2024.
This article will be updated with more information when the new feature becomes generally available.