Objective 

If the answer to the security question is forgotten, the profile will need to be disabled and a new profile needs to be created.

Applies To

• 8x8 Work

Procedure

Reset Password

1. Go to the login page.
2. If prompted, review the License Agreement and click I Agree.
3. Enter your Username.
4. Click Continue.
5. Click Forgot?
6. Enter your Username. (The default username is the email address associated with the User Profile. However, you may also be able to find your username by reviewing the extension welcome email sent when your profile was first created.)
7. Click Send reset link. An email will be sent to the email address associated with your username.
8. Look in your email for 8x8 Password Reset Request from 8x8 Customer Support. (If you cannot find it, check your spam folder.)
   
   
9. Follow the directions in the email and click the link to reset your password.
10. On the 8x8 Reset Password window, answer your security question and click Submit to proceed. If you have not set a security question, proceed with entering a new password.
    
    
11. Enter and confirm your new password. Your password must:
    • Contain 8-25 characters
    • Include both lower and uppercase letters
    • Include numbers
    • Include at least 1 of these special characters: ~ @ # $ ^ * + – = | : ; ? < > &
    • Have no spaces
    • Be different from your username
12. Click Submit. You will see a message confirming that your password has been successfully updated.

Reset Username

1. Go to the login page.
2. If prompted, review the License Agreement and click I Agree.
3. Click Forgot?
4. Enter your 8x8 Work email address.
5. Click Find your username. An email will be sent with your login username.
6. Return to 8x8 Work to log in and use the system.

Additional Information