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Set Up a Default Email Signature in Agent Workspace

Updated: 04/18/2024

Objective

Create a default signature to use as an agent when replying back to an email in Agent Workspace.

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Workspace

Procedure

  1. Log in to the Agent Workspace.
  2. Go to Menu > Profile.
  3. On the Settings tab, scroll down to Email.
  4. Go to Email Signature and write your email signature and select Save Settings.
  5. Go to your cases from Folder Icon to view your cases and reply to your chosen case.
  6. Go to Signature and select your own signature and click on the insert option which will appear in your email.