Objective

Applies To

• Admin Console
• Users
• Voicemail

Procedure

1. Log in to Admin Console.
2. Click Users.
3. Find the user profile for which you want to edit voicemail settings.
4. Click Pencil icon to the right of the user profile. 
   
   
5. Go to Voicemail settings.
6. Under External Voicemail Greeting setting, click Change.
   
   
7. Select an existing audio file, or click + Create audio files to record or upload a new audio file.

Calling a Number To Record 

1. Select By Calling a Number to Record.
2. Give the file a name.
3. Optional: Leave a note for yourself to tell what the file is for.
4. Type in the Phone Number or Extension you would like it to dial. The user logged into Configuration Manager must have services assigned to them for this to work.
5. Select Call Now.
6. The system will call you. Follow the prompts to record your greeting.
7. Select Finished Recording.
8. Click Save.
9. Click Select on the audio file you would like to use.

Uploading an Audio file

1. Select By Uploading an Audio file.
2. Give the file a name.
3. Optional: Leave a note for yourself to tell what the file is for.
4. Click the musical note and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
5. Click Save.
6. Click Select on the audio file you would like to use.
7. Click Save to update the changes.

Additional Information