Objective

Applies To

• 8x8 Contact Center
• Agent Workspace

Procedure

Accept Voicemail Interactions

1. In Agent Workspace, set your status to Available. Agent Workspaces only offers a voicemail interaction to an agent assigned to an enabled voicemail queue, and whose agent status is Available.
2. When a voicemail interation comes through, Agent Workspace flashes the Phone tab and displays Voicemail Offered. Answer your agent phone to accept the interaction.
3. A recorded message plays that notifies you the new interaction is a voicemail interaction.
4. Press 1 to send a copy of the voicemail message to your email address as a WAV file attachment.
5. The voicemail message plays. Agent Workspace repeats the voicemail message until you hang up the phone or press End Call.
6. After listening to the voicemail message, hang up your agent telephone, or in the Phone tab of the Control Panel, click End Call. Agent Workspace permanently deletes the voicemail message. If you did not press 1 to send a copy of the voicemail message to your email address, the message is permanently lost.
7. Click End Post Processing to change your status to Available or click Work Offline if you need more time to complete any post-processing tasks.

Receive Voicemail Email Notification

• Voicemail Queue Notification
• IVR Settings for Voicemail
• Transferring to Agent Voicemail

Additional Information