Symptom

  

Applies To

• Admin Console
• Desk Phone
• Line Keys

Resolution

1. Access the 8x8 Admin Console.
2. Click the Users icon.
3. Locate the user profile experiencing the error.
4. Click on the pencil icon on the right to Edit the user.
5. Navigate to the Voice basic settings section.
6. Click on the Line key Configuration link.
7. Click on the More icon (three dots) for the top-most Line Appearance key. 
8. Select Delete. This will delete the existing LAK.
9. Click the + Line Appearance button.
10. Select "Line appearance - User" from the dropdown list.
11. Click Save in the Line appearance pop-up window. This will create a new LAK below any existing LAKs.
12. Repeat steps 7-11 until all of the existing LAKs have been replaced.
13. Click Save in the Edit device settings pop-up window.
14. After replacing all of the existing LAKs, the line key configuration should successfully save.

Cause