Overview
Welcome to Admin Console! This page provides a brief overview of your new system management platform. Any settings changes previously made in Account Manager will now be done in Admin Console. Comprehensive information is available in the Admin Console web help guide.
Do I need to do anything to get my services going?
With this migration, your service configuration and settings have simply been moved over to the new platform. No further action is needed for you to continue using your phones.
How do I log in?
You can use the same username and password to log in to Admin Console as you used for Account Manager. Navigate to https://apps.8x8.com and enter your user credentials to view your application panel and access Admin Console.
What's the difference between the old Account Manager and the new Admin Console?
Admin Console may look different, but all the functionality you had before is still present.
In Admin Console, we have moved away from extension configuration to a user-based model for both ease of use and efficient user management. Administrators control the account and all onboarding and offboarding tasks, and determine what actions individual users can take, such as dialing internationally, recording calls, and making account changes.
User profiles are created first, then services and phone numbers are assigned to them on the Users page. This creates an easy workflow for setting up all of your users before assigning extension services and phone numbers via your new X licenses.
How do I find my way around?
You can easily navigate to settings for users, services, and sites by clicking the corresponding icon on the Admin Console home page.
Billing
One key difference in your migrated services is that billing options and settings have moved to the Customer Portal.
Common Billing Settings |
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| Checking Billing Statements in the 8x8 Support Portal |
| Update Your Payment Method in the 8x8 Support Portal |
User Settings
In Admin Console, you are able to assign users services based on their 8x8 Work Services (X) license. The license will function similarly to the plan that you assigned each user in Account Manager. The license determines what features the user will be able to access. Most user settings can be changed only at an individual user level.
As an admin, you can edit the following for any user profile:
- Music on Hold: Create or edit the audio file.
- Call Recording: Modify Call Recording permissions.
- Outbound Calling Permission: Enable the user for international dialing or limit them to domestic-only calls.
- 8x8 Work Analytics Access: Enable the user for 8x8 Work Analytics.
- Internet Fax: Assign the user to a fax number.
- Third Party Integration: Add a username for a third-party CRM.
- Contact Directory Scope: Add the user to the external user directory, so external users can dial them by name.
Common User Settings |
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| Create a User Profile in 8x8 Admin Console |
| Assign User Services and Extensions in 8x8 Admin Console |
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| Enable or Disable Outbound Calling for an Extension in 8x8 Admin Console |
| Set Up International Dialing in Admin Console |
| Create or Edit Voicemail Passwords in Admin Console |
| What is an account administrator in 8x8 Admin Console? |
| Configure Power Keys in Admin Console |
Phone System Settings
In Admin Console, you retain all of the phone system controls you previously enjoyed, all delivered in a much more intuitive interface. For instance, custom audio files for user or system greetings can be uploaded by simply dragging and dropping the file on the upload screen.
We've collected guides for the most common core phone system features below.
Common Phone System Settings |
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| View a Call Queue in Admin Console |
| Schedule Call Log Reports in 8x8 Admin Console |