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Which Integrated Call Control Headsets are supported by 8x8?

Updated: 12/18/2024

Question

Which Integrated Call Control headsets does 8x8 Support for use with 8x8 Work and Meetings?

Applies To

  • 8x8 Work for Desktop v 6.5 and later
  • Jabra, Poly, Sennheiser, and Yealink Headsets

Answer

Warning! Use of software (such as Poly Hub Desktop) that also controls user’s headset may interfere with 8x8 Work Desktop. To ensure proper functioning of integrated call controls with 8x8 Work Desktop, turn off any conflicting software. Alternatively, you can disable integrated call control feature from 8x8 Work Desktop settings.
In addition to this basic functionality, 8x8 Work for Desktop v 6.5 and above supports Integrated call control. Integrated call control functionality allows users to answer, hang up or mute calls using the buttons on the headset. This functionality is available only for USB headsets from Jabra, Poly, or Sennheiser.
Bluetooth headsets with a USB dongle, such as the Yealink WH64 and BH70 models, are also supported.

Supported Headsets for Integrated Call Control

Important! Integrated call control for wireless headsets require headsets to be connected via the USB dongle provided by the vendor. Bluetooth headsets that directly connect to computer Bluetooth are not supported.

Poly (Formerly Plantronics)

  • Blackwire C325, C725
  • Voyager 5200
Alternatively, use the products Finder on the Poly website by choosing; How do you primarily plan to use the device > Joining meetings, calling colleagues > headset > Open Office or Quiet office/home office > PC & mobile phone. Select a device that is wired or Bluetooth with a USB accessory that connects to the desktop.

Jabra

  • Jabra Evolve 40 
  • Jabra Evolve 75
  • Jabra Evolve 65t
  • Engage 75
  • Engage 50
  • Speaker 710
Search on the Jabra website for Headsets > Office headsets, Headsets > Call Center headsets, Business Solutions > Unified communications to find a wired headset or a Bluetooth headset with a USB dongle accessory.

Sennheiser (EPOS)

  • PC-7 USB Headset
  • PC-8 USB Headset
Alternatively, choose a wired or wireless or Bluetooth headset with a USB dongle EPOS website.
Yealink (Wireless Headsets)
  • WH64 (DECT)
  • BH70
More information about these headsets can be found on Yealink's web site.