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Using Multi-factor Authentication (MFA) in 8x8 X Series

Updated: 10/18/2024

Objective

Using multi-factor authentication (MFA) in 8x8 X Series.

Applies To

  • 8x8 X Series
  • Login Security

Procedure

  1. During their first login after multi-factor authentication is enabled, users will be prompted to configure their second factor. Users can choose from SMS, e-mail, or authenticator apps.
  2. Once configured, users are logged in as normal. During the subsequent login, users can choose to not be prompted for the second factor on the same device for 90 days.
Note: Using a different browser, clearing browser cookies, or using incognito mode will prompt for multi-factor authentication even if the box was checked.